Chapter 5 Business Correspondence Flashcards
Memos are Internal or External?
Internal
Memos are formal or informal?
Informal
Memo’s need Social Cordialities? Yes or No?
No
Letters are Internal or External?
External
Letters are Formal or Informal?
Formal
Letters needs Social Cordialities?
Yes
Emails are internal or external?
Both
Emails are formal or informal?
Informal
Emails needs Social Cordialities?
Yes
What do you need in the opening statement?
State purpose clearly
Which form of communication that inform people of decisions, policies, procedures, problems, solutions, responsibilities and deadlines?
Memos
Which form of communication is used when a more formal document is needed, such as legal proceedings, promotions, terminations, and thank yous?
Letters
This is best for simple requests, statements, questions or acknowledgements.
This arrangement puts the most important points first, followed by supporting information
Direct Organization
This arrangement puts supporting details first, leading to your main point. Best used if you expect readers to react negatively.
Indirect Organization
This indicates other recipients of the memo
Carbon Copies or CC
This indicate and create a record of any additional documents included with the memo
Enclosures
A term of art for overly pompous, affected language that is long-winded and difficult to understand.
Gobbledygook
What do it mean to focus on the needs and concerns of the reader.
The you approach
