Chapter 5 Business Correspondence

Question 1

Memos are Internal or External?

Answer 1

Internal

Question 2

Memos are formal or informal?

Answer 2

Informal

Question 3

Memo’s need Social Cordialities? Yes or No?

Answer 3

No

Question 4

Letters are Internal or External?

Answer 4

External

Question 5

Letters are Formal or Informal?

Answer 5

Formal

Question 6

Letters needs Social Cordialities?

Answer 6

Yes

Question 7

Emails are internal or external?

Answer 7

Both

Question 8

Emails are formal or informal?

Answer 8

Informal

Question 9

Emails needs Social Cordialities?

Answer 9

Yes

Question 10

What do you need in the opening statement?

Answer 10

State purpose clearly

Question 11

Which form of communication that inform people of decisions, policies, procedures, problems, solutions, responsibilities and deadlines?

Answer 11

Memos

Question 12

Which form of communication is used when a more formal document is needed, such as legal proceedings, promotions, terminations, and thank yous?

Answer 12

Letters

Question 13

This is best for simple requests, statements, questions or acknowledgements.

Answer 13

Email

Question 14

This arrangement puts the most important points first, followed by supporting information

Answer 14

Direct Organization

Question 15

This arrangement puts supporting details first, leading to your main point. Best used if you expect readers to react negatively.

Answer 15

Indirect Organization

Question 16

This indicates other recipients of the memo

Answer 16

Carbon Copies or CC

Question 17

This indicate and create a record of any additional documents included with the memo

Answer 17

Enclosures

Question 18

A term of art for overly pompous, affected language that is long-winded and difficult to understand.

Answer 18

Gobbledygook

Question 19

What do it mean to focus on the needs and concerns of the reader.

Answer 19

The you approach