chapter 6: memorandums, e-mail and routine messages Flashcards
memo
formatted document sent to readers within an organization
characteristics of a memorandum
- single-topic focus
- brief
- header and message
what is included in the header of a memo
DATE:
TO:
FROM:
SUBJECT:
CC:
what does cc stand for
carbon copy
what is in the opening of a memo
who, what, where, when, why and how
what is in the body of a memo
discuss the problem, assignment, request or required action
what is in the closing of a memo
summarize request and indicate
- who should do what
- by when
- for how long
horizontal list
like a sentence
vertical list
bullet points
for more than 4 or 5 items
flaming
sending angry emails without considering the implications
informative memo
brief message conveying information to which the reader will react neutrally
request memo
message that asks the reader to perform a routine action
goodwill memo
creating a bond of friendship
follow-up memo
provides a record of a meeting, includes: time, place, purpose, agreements made
instant messaging
exchange of messages over the internet
