Chapter 6 - Management

Question 0

P.O.L.C

Answer 0

• Planning
• Organizing
• Leading/Motivating
• Controlling

Question 1

Management

Answer 1

Coordinating an organizations resources to achieve the goal of an organization

Question 2

Planning

Answer 2

1) Set major goals and objectives

2) Develop plans to accomplish these goals and objectives

Question 3

Goal

Answer 3

Result that an orginization is expected to achieve over a one-to-ten year period

Question 4

Objective

Answer 4

What an organization. Intends to accomplish over a shorter period of time(one year)

Question 5

Mission statement

Answer 5

The basic purpose that makes an organization different from others(first step in planning process)

Question 6

S.W.O.T

Answer 6

Identify and evaluate a companies strengths, weaknesses, opportunities and threats.

S,W -> Internal
O,T -> External

Question 7

Strategic plan

Answer 7

Broad plan (ex, go green)

Question 8

Tactical plan

Answer 8

Smaller scale (ex. recycle)

Question 9

Operational plan

Answer 9

Implements tactical (ex. Put recycle bins on each floor)

Question 10

Contingency plan

Answer 10

“Plan B” Alternative if other plans fail or are disputed

Question 11

Leading

Answer 11

Influencing people to work towards a common goal

Question 12

Motivating

Answer 12

Providing reasons for people to work in the best interested or an organization (make people want to do their job)

Question 13

Autocratic leadership style

Answer 13

Workers are told what to do and how to do it

Question 14

Participative/Collaborative

Answer 14

All members of a team are involved in identifying essential goals and developing strategies

Question 15

Controlling

Answer 15

Evaluating ongoing activities to make sure that goals are achieved

Question 16

Conceptual Skills

Answer 16

Think in abstract terms

Question 17

Interpersonal skills

Answer 17

Deal effectively with other people

Question 18

Technical skills

Answer 18

Accomplish specialized activity

Question 19

Communication skills

Answer 19

Speak, listen and write effectively

Question 20

Top managers

Answer 20

Guides overall structure - does strategic planning (conceptual skill)

Question 21

Middle managers

Answer 21

Implements major policies developed by top managers - does tactical planning (interpersonal skills)

Question 22

First-Line Managers

Answer 22

Supervises the activities of operating employees - does operational plan (technical skill)

Question 23

Financial manager

Answer 23

Bookkeeping, payroll, taxes

Question 24

Operations manager

Answer 24

Systems that concert resources into goods and services

Question 25

Marketing managers

Answer 25

Relationship between an organization and it’s customers

Question 26

Human resource manager

Answer 26

Hiring, firing, vacation, insurance, workplace concerns

Question 27

Decision making

Answer 27

The act of choosing one alternative from a set of alternatives

Question 28

Benchmarking

Answer 28

Evaluating a superior organization in your field in order to improve your own companies performance