(Chapter 6) Learning, Development, and Evaluation

Question 1

An organization where employee development, learning, and training are part of the culture

Answer 1

Learning organization

Question 2

The process of encouraging and enabling employees to understand, plan, and develop their career skills and interests

Answer 2

Career management/career development

Question 3

Refers to the method by which adults best absorb a new concept

Answer 3

Adult learning styles

Question 4

What are the 5 adult learning styles?

Answer 4

1. Visual (spatial)
2. Aural (auditory-musical)
3. Verbal (linguistic)
4. Physical (kinesthetic)
5. Logical (mathematical)

Question 5

Learning through pictures, drawings, and images

Answer 5

Visual/spatial

Question 6

Learning through sound or music

Answer 6

Aural (auditory-musical)

Question 7

Learning through words (verbal and writing)

Answer 7

Verbal (linguistic)

Question 8

Learning through touch or movement

Answer 8

Physical (kinesthetic)

Question 9

Learning through logic or reasoning

Answer 9

Logical (mathematical)

Question 10

6 distinct traits of adult learners

Answer 10

1. Independent
2. Self-directed
3. Results-oriented
4. Practical
5. Resistant to change
6. Learn more slowly

Question 11

Bloom’s 3 domains of learning

Answer 11

1. Cognitive domain (collecting, synthesizing, and applying knowledge)
2. Affective domain (emotions & attitudes)
3. Psychomotor domain (motor skills)

Question 12

The desire to achieve a goal, seek challenges, or complete a task that is driven by enjoyment and personal satisfaction

Answer 12

Intrinsic motivation

Question 13

The desire to accomplish a goal that is driven by external factors like praise, financial rewards or other benefits, or punishment

Answer 13

Extrinsic motivation

Question 14

What are the 2 categories of training methods?

Answer 14

1. Cognitive
2. Behavioral

Question 15

Training method that focuses on processes, guidelines, methods, and rules

Answer 15

Cognitive methods of training

Question 16

Live demos/tutorials, lectures to provide info, group discussions for process-based problem solving, computer or web-based training are all examples of what type of training method?

Answer 16

Cognitive

Question 17

Training method that is interactive and intended to spark creative thinking; focuses on problem-solving rather than processes

Answer 17

Behavioral methods of training

Question 18

Roleplaying, behavioral modeling to compare scenarios, case studies with open discussions, and group brainstorming to solve sample problems are all examples of what type of training method?

Answer 18

Behavioral

Question 19

What does the ADDIE model stand for?

Answer 19

Analysis
Design
Development
Implementation
Evaluation

Question 20

A commitment between an employee and supervisor that identifies the employee’s growth opportunities and development needs

Answer 20

Individual Development Plan (IDP)

Question 21

What is the 70-20-10 model of learning?

Answer 21

70 percent of learning happens through doing, 20 percent of learning happens by coaching or mentoring from others, and 10 percent happens through formal learning

Question 22

What are Kirkpatrick’s 4 levels of learning evaluation?

Answer 22

1. Reaction
2. Learning
3. Behavior
4. Results

Question 23

Kirkpatrick level of learning evaluation that measures satisfaction with training, looking at how engaged learners were during the training and whether they felt the training was valuable

Answer 23

Reaction

Question 24

Kirkpatrick level of learning evaluation that measures the degree to which participants’ skills or knowledge increased due to training

Answer 24

Learning

Question 25

Kirkpatrick level of learning evaluation that measures the degree to which participants' behavior increased due to training and how they apply their new knowledge

Answer 25

Behavior

Question 26

Kirkpatrick level of learning evaluation that measures results achieved due to training

Answer 26

Results

Question 27

Measures an individual's performance, coaches and develops employees, and rewards and recognizes performance

Answer 27

Performance management

Question 28

Instant, in-the-moment advice that occurs outside the formal performance review (which occurs typically once a year)

Answer 28

Informal feedback

Question 29

What is the most common type of formal feedback?

Answer 29

Performance appraisal/performance evaluation

Question 30

Documented assessment of the employee's performance in a specific period of time (typically a year) that contributes to the employee's overall development

Answer 30

Performance appraisal/performance evaluation

Question 31

A method used to compare employees' relative performance; a forced distribution method of rating employees that ranks them in order of productivity

Answer 31

Ranking

Question 32

Rater error in which the interviewer allows one positive characteristic of a candidate to overly influence their decision

Answer 32

Halo effect

Question 33

Rater error in which the rater allows characteristics they share with the employee to impact the rating

Answer 33

Similar-to-me effect

Question 34

Rater error in which the rater gives greater importance to recent events than to the overall performance of the employee or candidate

Answer 34

Recency effect

Question 35

Rater error in which the rater allows one negative characteristic to influence the entire rating

Answer 35

Horns effect

Question 36

Rater error in which a manager. gives most or all employees a rating that falls in the middle of the scale

Answer 36

Central tendency

Question 37

Refers to all the variations that impact a participant's performance

Answer 37

Measurement error

Question 38

When an analyst compares such items as HR policies, practices, wages, and benefits with those of another organization

Answer 38

benchmarking

Question 39

When talking about data analysis, what is a brief, meaningful description or basic summary of a data set called?

Answer 39

Descriptive statistics

Question 40

Statistical method that explains the relationship between 2 items or variables

Answer 40

Correlation

Question 41

What 2 tools can determine correlation?

Answer 41

1. regression analysis 2. scatterplots

Question 42

What is reliability?

Answer 42

The consistency of a measurement

Question 43

What is validity?

Answer 43

What is being measured and whether it's relevant