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SHRM-CP Exam > (Chapter 6) Learning, Development, and Evaluation > Flashcards

(Chapter 6) Learning, Development, and Evaluation Flashcards

1
Q

An organization where employee development, learning, and training are part of the culture

A

Learning organization

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2
Q

The process of encouraging and enabling employees to understand, plan, and develop their career skills and interests

A

Career management/career development

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3
Q

Refers to the method by which adults best absorb a new concept

A

Adult learning styles

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4
Q

What are the 5 adult learning styles?

A
  1. Visual (spatial)
  2. Aural (auditory-musical)
  3. Verbal (linguistic)
  4. Physical (kinesthetic)
  5. Logical (mathematical)
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5
Q

Learning through pictures, drawings, and images

A

Visual/spatial

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6
Q

Learning through sound or music

A

Aural (auditory-musical)

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7
Q

Learning through words (verbal and writing)

A

Verbal (linguistic)

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8
Q

Learning through touch or movement

A

Physical (kinesthetic)

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9
Q

Learning through logic or reasoning

A

Logical (mathematical)

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10
Q

6 distinct traits of adult learners

A
  1. Independent
  2. Self-directed
  3. Results-oriented
  4. Practical
  5. Resistant to change
  6. Learn more slowly
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11
Q

Bloom’s 3 domains of learning

A
  1. Cognitive domain (collecting, synthesizing, and applying knowledge)
  2. Affective domain (emotions & attitudes)
  3. Psychomotor domain (motor skills)
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12
Q

The desire to achieve a goal, seek challenges, or complete a task that is driven by enjoyment and personal satisfaction

A

Intrinsic motivation

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13
Q

The desire to accomplish a goal that is driven by external factors like praise, financial rewards or other benefits, or punishment

A

Extrinsic motivation

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14
Q

What are the 2 categories of training methods?

A
  1. Cognitive
  2. Behavioral
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15
Q

Training method that focuses on processes, guidelines, methods, and rules

A

Cognitive methods of training

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16
Q

Live demos/tutorials, lectures to provide info, group discussions for process-based problem solving, computer or web-based training are all examples of what type of training method?

A

Cognitive

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17
Q

Training method that is interactive and intended to spark creative thinking; focuses on problem-solving rather than processes

A

Behavioral methods of training

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18
Q

Roleplaying, behavioral modeling to compare scenarios, case studies with open discussions, and group brainstorming to solve sample problems are all examples of what type of training method?

A

Behavioral

19
Q

What does the ADDIE model stand for?

A

Analysis
Design
Development
Implementation
Evaluation

20
Q

A commitment between an employee and supervisor that identifies the employee’s growth opportunities and development needs

A

Individual Development Plan (IDP)

21
Q

What is the 70-20-10 model of learning?

A

70 percent of learning happens through doing, 20 percent of learning happens by coaching or mentoring from others, and 10 percent happens through formal learning

22
Q

What are Kirkpatrick’s 4 levels of learning evaluation?

A
  1. Reaction
  2. Learning
  3. Behavior
  4. Results
23
Q

Kirkpatrick level of learning evaluation that measures satisfaction with training, looking at how engaged learners were during the training and whether they felt the training was valuable

A

Reaction

24
Q

Kirkpatrick level of learning evaluation that measures the degree to which participants’ skills or knowledge increased due to training

A

Learning

25
Q

Kirkpatrick level of learning evaluation that measures the degree to which participants’ behavior increased due to training and how they apply their new knowledge

A

Behavior

26
Q

Kirkpatrick level of learning evaluation that measures results achieved due to training

A

Results

27
Q

Measures an individual’s performance, coaches and develops employees, and rewards and recognizes performance

A

Performance management

28
Q

Instant, in-the-moment advice that occurs outside the formal performance review (which occurs typically once a year)

A

Informal feedback

29
Q

What is the most common type of formal feedback?

A

Performance appraisal/performance evaluation

30
Q

Documented assessment of the employee’s performance in a specific period of time (typically a year) that contributes to the employee’s overall development

A

Performance appraisal/performance evaluation

31
Q

A method used to compare employees’ relative performance; a forced distribution method of rating employees that ranks them in order of productivity

A

Ranking

32
Q

Rater error in which the interviewer allows one positive characteristic of a candidate to overly influence their decision

A

Halo effect

33
Q

Rater error in which the rater allows characteristics they share with the employee to impact the rating

A

Similar-to-me effect

34
Q

Rater error in which the rater gives greater importance to recent events than to the overall performance of the employee or candidate

A

Recency effect

35
Q

Rater error in which the rater allows one negative characteristic to influence the entire rating

A

Horns effect

36
Q

Rater error in which a manager. gives most or all employees a rating that falls in the middle of the scale

A

Central tendency

37
Q

Refers to all the variations that impact a participant’s performance

A

Measurement error

38
Q

When an analyst compares such items as HR policies, practices, wages, and benefits with those of another organization

A

benchmarking

39
Q

When talking about data analysis, what is a brief, meaningful description or basic summary of a data set called?

A

Descriptive statistics

40
Q

Statistical method that explains the relationship between 2 items or variables

A

Correlation

41
Q

What 2 tools can determine correlation?

A
  1. regression analysis
  2. scatterplots
42
Q

What is reliability?

A

The consistency of a measurement

43
Q

What is validity?

A

What is being measured and whether it’s relevant

SHRM-CP Exam (6 decks)

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