Chapter 6 - Leadership & Culture Flashcards
Leader v Manager
Differences?
Inspire v control Power v authority Influence v direction Vision/values v targets Ask v tell People focus v task focus Styles based on need v get job done Delegate/empower v micro manage Coach v instruct Long term strategy v short term tactics
Leaders
Kouzes and Posner view
Model the way
Inspire a shared vision
Challenge the process
Enable others to act
Encourage the heart
ACTION CENTRED LEADERSHIP
SITUATIONAL LEADERSHIP
TRANSFORMATIONAL LEADERSHIP
VALUES BASED LEADERSHIP
COLLABORATIVE LEADERSHIP
Name that thinker?
Adair
Hersey and Blanchard
Burns
Jansen Kramer
Archer and Cameron
Action centred leadership
Who?
Key principles?
Three elements?
Adair
All elements must be balanced in the longer term
Excessive focus on one element may be needed short term but will adversely affect the others
Achieve the TASK
Build the TEAM
Develop the INDIVIDUAL
Situational leadership?
Who?
Main principle?
Possible styles?
Situational leadership
Hersey and Blanchard
Leadership style based on needs of individual
Depends on competence (task behaviour) and on willingness (relationship behaviour) for EACH TASK
PARTICIPATE. SELL/COACH
DELEGATE. TELL/DIRECT
Transformational leadership
AKA inspirational leadership
Who?
Main principle?
Mnemonic
Meaning
James burns - Leadership (1978)
Leaders and followers help each other to achieve higher level of morale and motivation
BO SCIVER
Belief in vision
Encourage ownership
Small planned steps
Encourage creativity and change
Focus on individual not process
Develops attractive and challenging vision
Build confidence energy and enthusiasm
Foster relationships
LEADS TO SIGNIFICANT CHANGE - changes culture, spirit and identity of business
Values based leadership
Who?
Key principles?
Jansen Kramer
Leader must be clear in vision
Communicate vision
“Live the vision”
Four principles: Self reflection/ awareness Balance / bigger picture Self confidence Humility / accepts diversity of perspectives
Kouzes and Posner found personal values even more important than corporate values
Therefore more effective if business values and individual values are aligned
Collaborative leadership
Who?
Principles?
Based on what business needs not what leader can do
Acknowledges specialisms
Emphasis on: Influence and delegation Sharing knowledge and power Listening and questioning Passion for cause Values
Archer and Cameron 10 key lessons focus on simplifying Long term Manage conflict Build relationships
Compare RBS values
Emotional intelligence
Who?
Two types of competence
Qualities/behaviours
Goleman
Manage own emotional state - personal competence
Self awareness Know strengths and weaknesses Self confidence Control Honesty and integrity Adaptability Initiative Optimism Drive
Manage relationships - social competence Empathy Understand organisation Understand needs of customers/followers Inspire Influence Develop Lead change Manage conflict Build team and collaborate
Culture - alka seltzer
Who?
What?
Bob diamond quote?
Enzensburger said:
Culture is like dropping an alka seltzer in a glass - you can’t see it but it does something
Bob diamond (formerly Barclays) said
Culture is what we do when no one is watching
FCA
6 aspects of culture?
Leadership Strategy Decision making and challenge Controls systems and processes Recruitment training and competence Reward
2014 risk outlook report highlighted 3 key areas of concern where culture could lead to risk …
Multiple services to multiple clients lead to conflict of interest or failure to act in best interests
Business models - especially where information shared for cross selling
Poor conduct from more sophisticated IT
Four types of ethical culture?
Who?
What?
Professor Jackman (not that Aussie Wolverine fella!)
Minimum standards
Cost driven, hopes not to get caught
Compliance
By the book, tick box, unthinking, dependent
Business improvement
Ethics good for business
Values led
Right thing to do, empowerment and ownership, improvement and learning, ethics everyday
Minimum standards culture
What?
How does it look in-
Action centred leadership?
Situational leadership?
Transformational leadership?
Minimum standards
Cost driven, hopes not to get caught
Action centred - focus on task
Situational - mostly tell
Transformational - not really displayed
Compliance culture
What?
How does it look in- Values led leadership? Emotional intelligence (EQ)?
Compliance
By the book, tick box, unthinking, dependency
No values led element
Greater focus on personal competence (EQ) not social
