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Chief Fire Officer - Principles & Practice > Chapter 6 Human Resources > Flashcards

Chapter 6 Human Resources Flashcards

1
Q

The number of separations / average number of employees X 100

A

Turnover rate

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2
Q

__________ involves looking back to past incidents and considering which risks are present now or will likely be in the future

A

Risk assessment

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3
Q

Generally a __________ review is necessary when looking into the past for risk assessment

A

5 year

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4
Q

NFPA __________ Guide for emergency medical services and systems

A

450

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5
Q

NFPA __________ - Guide for the evaluation of fire risk assessments

A

551

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6
Q

NFPA __________ - Standard for providing emergency services to the public

A

1201

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7
Q

NFPA __________ - Standard for the installation maintenance and use of emergency services Communications Systems

A

1221

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8
Q

NFPA __________- recommended practice in emergency service organization risk management

A

1250

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9
Q

NFPA __________ - Standard on disaster/emergency management and business continuity programs

A

1600

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10
Q

NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by career fire departments

A

1710

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11
Q

NFPA __________ - Standard for the organization and deployment of fire suppression operations, emergency medical operations, and special operations to the public by volunteer stop whining let’s Google hello whofire departments

A

1720

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12
Q

The number of fire personnel necessary for a department depends in part on the __________

A

Jurisdiction

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13
Q

The total number of companies and the of __________ companies to accomplish appropriate response times ultimately define the number of personnel required to deliver the defined level of service

A

positioning

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14
Q

A __________ is the method used to achieve compliance with the principle the policy describes

A

Procedure

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15
Q

Policies and procedures are an opportunity to direct organizational __________

A

Communication

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16
Q

__________ refers to the study of population characteristics

A

Demographics

17
Q

One of the major laws regarding wage is the __________ which establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting full-time and part-time workers in the private sector and in federal, state, and local governments

A

Fair labor standards act

18
Q

Employee evaluations are best completed by the employee’s __________ because that officer is typically in the best position to observe firsthand the employees attitude and behavior and productivity

A

Immediate supervisor

19
Q

When multiple officers provide input on evaluations it is still best to have __________ deliver the evaluation to avoid the impression of ganging up on the employee

A

One officer

20
Q

A __________ is a statement of where a person wants to be in the department, and the objectives are the necessary steps together.

A

Career goal

21
Q

Validity (effectiveness) and reliability (dependability) in the promotion process increase __________ in the organization

A

Confidence

22
Q

Reliability in promotional testing is directly related to the quality and __________ of the questions asked and the answers that are considered correct.

A

Relevance

23
Q

__________ is a form of reliability that would look only at one test which is broken into two parts and then administered as two separate tests wanting the same results for both

A

Internal consistency

24
Q

The __________ effect is when the evaluator rates the candidate the same across the board.

A

Halo / Horn

25
Q

The __________ is when an evaluator or a assessor assigns the particular rating based on recent performance unrelated to the assessment center board interview

A

Recency error

26
Q

The __________ is when the evaluator compares the candidate to other candidates and not the specific competencies being evaluated.

A

Contrast error

27
Q

A __________ is when the similarity of a candidate to himself or herself

A

Similarity bias

28
Q

The __________ refers to the information about a specific area that is acquired through education, training, and personal experiences.

A

Knowledge

29
Q

__________ refer to practiced acts that do not necessarily require specific abilities.

A

Skills

30
Q

__________ can be divided into broad categories of cognitive, physical, and perceptual motor abilities.

A

Ability

31
Q

Having more than one assessor will assist in balancing any __________ in the process and creating an overall score for each candidate.

A

Bias

32
Q

For the purposes of the promotional interview, a __________ interview is recommended

A

Structural behavioral

33
Q

Creating a culture of __________ sets the foundation for professional development

A

Continuous improvement

34
Q

Age discrimination in employment act prohibits discrimination discrimination in employment for individuals over the age of __________

A

40

Chief Fire Officer - Principles & Practice (9 decks)

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