Chapter 2 Communications Flashcards
1
Q
Communication is a _______ process. You can go upward, downward, horizontally, or outwardly
A
Multidirectional
2
Q
An environmental distraction that drowns out or interferes with the message the sender is trying to transmit
A
Noise
3
Q
The intentional editing of a message in order to avoid conflict
A
Filtering
4
Q
_______ deals with word meanings
A
Semantics
5
Q
A good format for a program proposal is the _______ process often used by professional speakers: introduction, body, and conclusion
A
Three-step
6
Q
_______ are constructed to assist members in making decisions in both emergency and nonemergency situations, but with the recognition that all situations are not “standard” and department members may have to deviate at times
A
SOP/SOG’s
