Chapter 6- Fin and Non fin Performance Indicators

Question 1

Benefits of Balanced Scorecard

5 points

Answer 1

1. longer term strategic views
2. broadens view of div managers
3. develop- perf measures- corp strategy and support
4. considers customer view point
5. helps promote accountability- individual

Question 2

Different perspective of Balanced Score card

4 points

Answer 2

1. Learning and growth
2. Business process
3. Customer
4. Financial

Question 3

Benefits of Balanced Scorecard- Perf Mgmt

6 points

Answer 3

1. Wholistic approach
2. Overall agenda
3. Objectivity
4. MBO
5. Feedback and learning
6. System Approach

Question 4

Productivity Improvement Techniques

8 points

Answer 4

1. OR
2. Training
3. Inventory Control
4. Quality Control
5. Job Evaluation
6. Fin and Non Fin
7. Value Engineering
8. Job Enlargment
9. Job Enrichment

Question 5

Parameters to measure the performance of PSU

Answer 5

1, Profitability

2. Capacity Utilisation
3. Quality of products and services
4. Rationalization of social objectives