Chapter 1 - Introduction

Question 1

Objectives of SCM

Answer 1

1. every facility-conform to cost
2. efficient-cost effective- system wide
3. integration- various people,firms activies- many levels

Question 2

Objectives of CRM

Answer 2

1,2,3 - support- customer service - B2C - B2B
4- manage call centre
5- manage incoming and outgoing
6. increase effect of direct sales force

Question 3

Role of Management Accountant in CI

Answer 3

1. Identify-need- new CI process
2. Educate- top mgmt- need
3. Develop- plan- cross func team-improve practise
4. Identify- app tools- comp analysis
5. Provide- fin input&analysis- CI effort
6. Use in target costing
7. Ensure- goals,strategies,objectives,int process
8. Assess new CI process

Question 4

Components of Performance Management

Answer 4

1. Performance Planning
2. Performance Appraisal & Review
3. Feedback on Performance- Counselling and Facilitation
4. Reward for good performance
5. Performance Improvement plans

Question 5

Objectives of Performance Appraisal

Answer 5

1. Review the performance- over period of time
2. Gap- actual and desired
3. Mgmt- organisational control
4. Diag- SWOT of individuals- training & development
5. Provide feedback
6. Provide info-assist-decisions
7. Clarity- Expectations and Responsibilites
8. Reduce- Grievances

Question 6

Objectives of CI

Answer 6

1. provide-early swot- eg: acq,alliances or fut comp
2. ensure- mgmt awareness- changes- adapt - respond
3. ensure- strat planning - relevant CI
4. provide- systematic audit- CI- unfiltered & unbiassed CI