Chapter 6: Developing Employees as Followers

Question 1

The Selection Process

Answer 1

the steps involved in choosing people who have the right qualifications for the job.

Question 2

What is the relative cost of hiring a new employee?

Answer 2

6-9x the annual salary of the employee

Question 3

5 aspects of the selection process

Answer 3

1. Criteria Development
2. Application and Resume Review
3. Interviews
4. Test Administration
5. Selection

Finally making an offer

Question 4

How can the selection process be made more “fair”?

Answer 4

Having a criteria in place, and ways that people will be scored during the selection process.

Question 5

KSAOs

Answer 5

Knowledge
Skillset
Abilities
Other personal characteristics

Question 6

What is “Fit”

Answer 6

the right technical experience, education, and experience, but also compatibility in the company and the team cultures.

Question 7

Disparate Impact

Answer 7

unintended discrimination against a whole group based on a requirement.

Question 8

Disparate treatment

Answer 8

more intentional than disparate impact, but in essence it is just discrimination based on age, race, or gender.

Question 9

Internal candidate

Answer 9

Someone who already works within the organization

Question 10

External Candidate

Answer 10

Someone who works outside of the organization he/she is seeking a position in

Question 11

Advantages of Internal Candidates

Answer 11

Advantages:
- Rewards Contributions of current staff
- Can be cost effective
- Can improve morale
- Knowing the past performance of the candidate can help in knowing whether they meet the criteria

Question 12

Disadvantages of Internal Candidates

Answer 12

Disadvantages:
- can produce “inbreeding”
- may cause political infighting
- can create bad feelings if the internal candidate applies and doesn’t get the job.

Question 13

Advantages of External Candidates

Answer 13

Advantages:
- Brings new talent
- can help an organization reach diversity goals
- New ideas and insight brought into the company

Question 14

Disadvantages of External Candidates

Answer 14

Disadvantages:
- Can be expensive
- morale problems for internal candidates
- can take longer for training and orientation

Question 15

unstructured interview

Answer 15

where the questions are changed to match the specific applicant

Question 16

structured interview

Answer 16

standardized questions

Question 17

situational interview

Answer 17

uses hypothetical situation to determine how an applicant might act

Question 18

behavior description interview

Answer 18

behavioral questions about things the applicant has done in the past.

Question 19

interview bias

Answer 19

when the interviewer makes assumptions about the applicant which may not be correct.

Question 20

Halo effect

Answer 20

bias based on a positive trait a candidate has

Question 21

Reverse Halo effect

Answer 21

bias based on a negative trait a candidate has

Question 22

Tips for interviewing

Answer 22

1. Make sure interviewers are trained
2. Establish rapport with the candidate
3. Be realistic about the job.
4. Be aware of your own stereotypes and don’t let these get in the way of finding a good fit
5. Pay attention to body language
6. Adhere to the hiring criteria
7. Learn to manage disagreement and determine a fair process when not everyone on the hiring team agrees.

Question 23

5 types of selection process tests:

Answer 23

1. Cognitive
2. Personality
3. Physical
4. Job Knowledge
5. Work Sample

Question 24

T/F: Reference checking is a form of a test.

Answer 24

True

Question 25

clinical selection approach

Answer 25

the reviewer looks at the data, and based on what they learn from and can see about the candidates, makes a decision on who should get the offer.

Question 26

statistical method

Answer 26

a selection model is developed and scores and weighs applicants on various factors such as personality, answers, and test scores.

Question 27

collective bargaining

Answer 27

negotiating an agreement between management and employees.

Question 28

union shop

Answer 28

requires a person to join the union within a certain amount of time of being hired into the organization.

Question 29

Right-to-work states

Answer 29

Laws passed which prohibit requirements to join a union or pay dues and fees to a union.

Question 30

Agency shop

Answer 30

similar to a union shop, except workers don’t have to join the union, but still have to pay union fees.

Question 31

Closed shop

Answer 31

Type of union agreement where a person must be a union member to be hired.

Question 32

What can lack of training cause?

Answer 32

1. Lost productivity
2. Lost customers
3. Poor relationships between employees and managers
4. dissatisfaction

Question 33

Employee training and development

Answer 33

the process of helping employees develop their personal and organizational KSAOs

Question 34

Employee orientation

Answer 34

the process of welcoming a new employee into the organization

Question 35

5 goals of orientation

Answer 35

1. To reduce start-up costs
2. To reduce anxiety
3. To reduce employee turnover
4. To save time for supervisor and coworkers
5. To set expectations

Question 36

In-House training programs

Answer 36

any type of program where the delivery of which is by a current employee of the organization.

Question 37

Mentor

Answer 37

a trusted, experienced advisor who has direct investment in the development of an employee.

Question 38

External training

Answer 38

any training that is not provided in-house

Question 39

The considerations for developing a training program: (10)

Answer 39

1. Needs assessment and learning objectives
2. Consideration of learning styles
3. Delivery mode
4. Budget
5. Delivery style
6. Audience
7. Content
8. Timelines
9. Communication
10. Measuring effectiveness of training

Question 40

career development program

Answer 40

also called “career development plan”

developed to help people manage their careers, learn new things, and take steps to improve personally and professionally.