CHAPTER 6: COMMUNICATING Flashcards
A process of sharing information through symbols, including words and messages.
Communication
Functions of Communication
Information Function
Motivation Function
Control Function
Emotive Function
Information provided through communication may be used for decision-making at various work levels in the organization.
Information Function
Communication is also oftentimes used to motivate employees to commit themselves to the organization’s objectives.
Motivation Function
When properly communicated, reports, policies, and plans define roles and clarify duties, authorities, and responsibilities. Effective control is, then, facilitated.
Control Function
When feelings are repressed in the organization, employees are affected by anxiety, which, in turn, affects performance.
Emotive Function
Communication Process
- Develop an idea
- Encode
- Transmit
- Receive
- Decode
- Accept
- Provide Feedback
The most important step in effective communication. The idea to be conveyed must be useful or of some value.
Develop an Idea
Forms of Communication
Verbal
Non-Verbal
Communication that is transmitted through hearing or sight.
Verbal Communication
Involves bearing the words of the sender, although sometimes, opportunities are provided for seeing the sender’s body movements, facial expression, gestures, and eye contact.
Oral Communication
The sender seeks to communicate through the written word.
Written Communication
A means of conveying a message through body language, as well as the use of time, space, touch, clothing, appearance, and aesthetic elements.
Non-Verbal Communication
Barriers to Communication
Personal Barriers
Physical Barriers
Semantic Barriers
Hindrances to effective communication arise from a communicator’s characteristics as a person, such as emotions, values, poor listening habits, sex, age, race, socioeconomic status, religion, education, etc.
Personal Barriers
