Chapter 6,7

Question 1

Google’s number of new hires peaked at 200 new employees every week.

Answer 1

2007

Question 2

• allows HR to quantify its efforts and impact in order to encourage better people decisions

Answer 2

People Analytics

Question 3

• running and showing the numbers could HR prove that the manager’s idea was indeed incorrect and that new hiring practices were necessary

Answer 3

Evidence-based HR

Question 4

• Analytics helps us escape our biases and imperfect decision-making

Answer 4

Reducing human bias and subjectivity

Question 5

• By selecting better candidates, analytics enabled the company to build a stronger and more suitable workforce and thus added to the long-term profitability of the company

Answer 5

A more strategic role

Question 6

• build better people practices and capabilities that enable and promote the execution of the company’s strategy

Answer 6

A competitive advantage

Question 7

• firm’s ethical and sometimes legal duty to take care of its employees

Answer 7

Employee focus and regulation

Question 8

published a book titled “The Principles of Scientific Management”.

Answer 8

Frederick Winslow Taylor (1900s)

Question 9

increasing unionization enabled workers to publicly protest of their lack of voice and autonomy in the production proces

Answer 9

late 1920s

Question 10

o studying the impact of lighting conditions on workers, exposing some workers to higher levels of illumination than others

Answer 10

• Elton Mayo

Question 11

caused a shortage of workers because many left to serve in the military. This resulted in higher wages and high employee turnover

Answer 11

World Wars (WW1: Jul 28, 1914 – Nov 11, 1918; WW2: Sep 1, 1939 – Sep 2, 1945)

Question 12

• Companies had no choice but to focus on optimizing worker efficiency, and, in turn, this gave birth to

Answer 12

modern personnel management

Question 13

Skills Needed for People Analytics

Answer 13

• People analytics is an overlap of HRM, finance, and data analytics.
• This involves more ‘traditional’ knowledge such as recruitment, hiring, firing, and compensation

Question 14

• offers valuable insights to organizations that can help them identify performance gaps and potential issues, mitigate risks, and improve performance.

Answer 14

Quality assurance analytics

Question 15

• total costs associated with ensuring that a product or service meets quality standards

Answer 15

Quality costs

Question 16

• used to quantify the number of defects relative to the size of the product or project

Answer 16

Defect density

Question 17

• refers to the proportion of products or outputs that meet specified quality standards compared to the total number produced

Answer 17

Yield

Question 18

• materials or products that are deemed unfit for use due to defects or failures to meet quality standards

Answer 18

Scrap

Question 19

• refer to the measurements used to assess whether a product, service, or process adheres to established standards, regulations, or internal policies

Answer 19

Compliance metrics

Question 20

The Role of Analytics in Improving Quality Management

Answer 20

• Data-Driven Decision Making
• Enable Continuous Improvement
• Root Cause Analysis
• Supplier Quality Management

Question 21

o analyzing factors such as production, supplier performance, environmental conditions and more, organizations can recognize the cause behind quality problems

Answer 21

• Root Cause Analysis

Question 22

o excellent measure of quality management and analytics provides valuable insights into understanding customer needs, preferences and expectations.

Answer 22

• Customer satisfaction

Question 23

• Analytics-driven quality management systems providing organizations with the tools and capabilities to monitor, analyze, and report on key quality metrics.

Answer 23

Regulatory Compliance