Chapter 6

Question 1

management

Answer 1

A process designed to achieve an organization’s objectives by using its resources effectively and efficiently in a changing environment.

Question 2

Managers

Answer 2

Those individuals in organizations who make decisions about the use of resources and who are concerned with planning, organizing, staffing, directing, and controlling the organization’s activities to reach its objectives.

Question 3

Planning

Answer 3

The process of determining the organization’s objectives and deciding how to accomplish them; the first function of management.

Question 4

Mission

Answer 4

The statement of an organization’s fundamental purpose and basic philosophy.

Question 5

Strategic plans

Answer 5

Those plans that establish the long-range objectives and overall strategy or course of action by which a firm fulfills its mission.

Question 6

Tactical plans

Answer 6

Short-range plans designed to implement the activities and objectives specified in the strategic plan.

Question 7

Operational plans

Answer 7

very short-term plans that specify what actions individuals, work groups, or departments need to accomplish in order to achieve the tactical plan and ultimately the strategic plan

Question 8

Crisis management (contingency planning)

Answer 8

An element in planning that deals with potential disasters such as product tampering, oil spills, fire, earthquake, computer virus, or airplane crash.

Question 9

Organizing

Answer 9

The structuring of resources and activities to accomplish objectives in an efficient and effective manner.

Question 10

Staffing

Answer 10

The hiring of people to carry out the work of the organization.

Question 11

Directing

Answer 11

Motivation and leading employees to achieve organizational objectives.

Question 12

Controlling

Answer 12

The process of evaluating and correcting activities to keep the organization on course.

Question 13

Top managers

Answer 13

The president and other top executives of a business, such as the chief executives of a business, such as the chief executives officer (CEO), (CFO), and (COO), who have the overall responsibility for the organization.

Question 14

Middle managers

Answer 14

Those members of an organization responsible for the tactical planning that implements the general guidelines established by top management.

Question 15

First-line managers

Answer 15

Those who supervise both workers and the daily operations of an organization.

Question 16

Financial managers

Answer 16

Those who focus on obtaining needed funds for the successful operation of an organization and using those funds to further organizational goals

Question 17

Production and operations managers

Answer 17

Those who develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace.

Question 18

Human resources managers

Answer 18

Those who handle the staffing function and deal with employees in a formalized manner.

Question 19

Marketing managers

Answer 19

Those who are responsible for planning, pricing, and promoting products and making them available to customers

Question 20

Information technology (IT) managers

Answer 20

those who are responsible for implementing, maintaining, and controlling technology applications in business, such as computer networks.

Question 21

Administrative managers

Answer 21

Those who manage an entire business or a major segment of a business; they are not specialists but coordinate the activities of specialized managers.

Question 22

Leadership

Answer 22

the ability to influence employees to work toward organizational goals.

Question 23

Technical expertise

Answer 23

The specialized knowledge and training needed to perform jobs that are related to particular areas of management.

Question 24

Conceptual skills

Answer 24

The ability to think abstract terms and to see how parts fit together to form the whole.

Question 25

Analytical skills

Answer 25

The ability to identify relevant issues, recognize their importance, understand the relationships between them, and perceive the underlying causes of a situation.

Question 26

Human relations skills

Answer 26

The ability to deal with people, both inside and outside the organization.

Question 27

Agenda

Answer 27

A calendar, containing both specific and vague items, that covers short-term goals and long-term objectives.

Question 28

Networking

Answer 28

The building of relationships and sharing of information with colleagues who can help managers achieve the items on their agendas.