Chapter 6

Question 0

what are the elements of high performance design?

Answer 0

1. basic performance
   - basics that all units have
2. supplemental features
   - bells and whistles
3. reliability
   - likelihood that a product will perform as expected
4. durability
   - lifespan of product.
5. support

Question 1

Name some points to improve quality

Answer 1

• constantly improve the system of production and service
• institute training on the job
• drive out fear so everyone can work effectively
• break down barriers between departments
• eliminate quotas and management by numbers
• institute a program of self improvement

Question 2

quality

Answer 2

is what meets or exceeds a customers expectations, including high performance design and conformance. customers define quality.

Question 3

costs of quality (4)

Answer 3

1. prevention costs
   - stopping the cost before they happen (at design stage)
2. appraisal costs
   - costs with assessing and inspecting the level of quality
3. internal failure cost
   - when a defect is discovered during production
4. external failure costs
   - when a defect is discovered after the customer received the good .

Question 4

total quality management is what? what involved?

Answer 4

-customer satisfaction, employee involvement , and continuous improvement.

Question 5

What is the weakest link? how can it be fixed?

Answer 5

product design

new machinery, more motivated employees, more training, automation

Question 6

statistical process control

Answer 6

stats control of whether a process conforms to the product design.
through quality measurements

Question 7

types of variation? (2 causes)

Answer 7

assignable causes
-variation causing favored that can be identifiable and eliminated

common causes
-variation that is purely random

Question 8

Difference between x an r chart?

Answer 8

r- used to monitor changes in process variability

x-used to monitor changed in the process average