Chapter 3

Question 0

examples of the four customization and volume processes?

Answer 0

project- build new service center. install enterprise software. political campaign.

batch- filling orders by distributor. Casting alloy wheel hubs (wide variety of products and services)

line- auto assembly, cafeteria line, appliances.

continuous flow- sugar refinery, power plant. capital intensive. extreme volume. cable/Internet.

Question 1

Customer involvement? name the four process structures

Answer 1

1. Project process
   - high custom low volume. complex
2. Batch process
   - medium/high custom, low/medium vol
3. Line process
   - low/medium custom, medium/high vol
   - linear movement from one to next.
   - standardized products.
4. Continue flow process
   - low custom, high volume

Question 2

Resource flexibility and it’s adv and disadv?

Answer 2

weasel with which employees and equipment can handle a wide variety of products, output levels, duties.

a: versatility and greater skills
d: higher wage. must be permanent workers.

equipment. cheaper if general but not mean for high volumes of a specific action.

Question 3

Automation?

Answer 3

system process or piece of equipment that is self acting or regulating.

fixed: process that produces one type of part or product in an operation
flexible: process that is easily modifiable to handle various projects.

Question 4

How do you calculate break even?

Answer 4

fc1 + vc1(q) = fc2 + vc2(q)