Chapter #6

Question 0

____ is the communication that takes place between two people established a relationship, and occurs on a daily basis in the lives of people who live in groups.

Answer 0

Interpersonal communication

Question 1

The three most common forms of communication are.

Answer 1

Informal interpersonal
Formal oral
Written

Question 2

Interpersonal communication consists of the following six basic elements.

Answer 2

Sender
Message
Medium or Channel
Receiver
Interference
Feedback to the sender

Question 3

There are five general purposes for interpersonal communication.

Answer 3

Learn
Related
Influence
Play
Help

Question 4

Research by communication professionals however indicates that words only provide the receiver with ____ percent of the message. Nonverbal actions provide the remaining ____ percent.

Answer 4

7

93

Question 5

Words as symbols have the following characteristics.

Answer 5

Arbitrary
Ambiguous
Abstract

Question 6

____ A word may not mean the same to all people. Meaning may even change over time from generation to generation and region to region

Answer 6

Arbitrary

Question 7

____ Word meanings are not specific or do not have agreed-upon definitions.

Answer 7

Ambiguous

Question 8

____ meanings are generalizations rather than concrete or tangible meanings.

Answer 8

Abstract

Question 9

Speech communication research indicates that nonverbal communication transmits from ____ to ____ percent of the message.

Answer 9

55 to 93

Question 10

The nonverbal elements are ____ percent of the message, while the vocal tones and inflections are ___ percent.

Answer 10

55

38

Question 11

Nonverbal clues consist of the following elements.

Answer 11

Kinesics
Para language or vocalics
Self-presentation

Question 12

The main elements of Kinesics includes

Answer 12

Eye contact
Facial expression
Gestures
Posture
Poise

Question 13

Improving personal nonverbal communications skills begins with self reflection and observation. Company officer should apply the following general concepts.

Answer 13

Eye contact
Body language
Facial expressions
Gestures
Poise
Personal appearance 
Touch
Proximity
Use of time

Question 14

Of all the communication skills discussed in this manual ____ is probably the most important.

Answer 14

Listening

Question 15

Research shows that people only remember ____ percent of a message 24 hours after they hear it and only ____ percent after 48 hours.

Answer 15

50

25

Question 16

Because listening constitutes approximately ____ percent of the persons average day, improving listening skills is essential to effective communication

Answer 16

42

Question 17

Another method for remembering specific information is the use of mnemonics. An sample that is familiar to most fire officers is RECEO, the basic step of fire scene operations.

Answer 17

Rescue
Exposure
Confinement
Extinguishment
Overhaul