Chapter 6 Flashcards

1
Q

What is the purchasing mix?

A

Quality, Quantity, Price and Delivery

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2
Q

What are characteristics of services?

A

Intangible, Inseparable, Variable and ownership

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3
Q

Define marketing

A

management process which identifies, anticipates and satisfies customer needs

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4
Q

Why is HR important?

A

Increase productivity, enhance group learning, reduce staff turnover and encourage initiative

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5
Q

What is culture?

A

collective programming of the mind which distinguishes the members of one category of people from another

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6
Q

What are the levels of culture?

A

First - observable (behaviour, artefacts and attitudes) Second - values and beliefs Third - assumptions

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7
Q

Handy gave greek deities to harrisons four types of culture what are they?

A

Power culture (Zeus) is shaped by one individual, Role culture (Apollo) bureaucratic shaped by rational and rules, Task (Athena) shaped by focus on outputs and results and Existential/Personal (Dionysus) shaped by interests of individuals

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8
Q

What type of cultures do robert anthonys classifications fit into?

A

Strategic - Power, Tactical - Task and Operational - Role.

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9
Q

What are the different type of committees?

A

Executive (govern) Standing (permanent basis) Ad hoc (formed for particular task) Sub comm (relieve parent of some activities) Joint (co ordinate) and Management

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10
Q

What are four classes of hofstede model?

A

Power distance - extent to which unequal distribution of power accepted, Uncertainty avoidance - extent to which order, power and control are accepted ,Individualism/Collectivism - prefer to work individually or collectively and Masculinity/Femininity - extent to which social gender roles distinct

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