Chapter 5 - The Supply Chain Management Concept Flashcards
SCOR process (6) (Supply Chain Operations Reference)
plan source make deliver return enable
plan
processes that balance aggregate demand and supply to develop a course of action which best meets sourcing, production, and delivery requirements
source
processes that procure goods and services to meet planned or actual demand
make
processes that transform product to a finished state to meet planned or actual demand
deliver
processes that provide finished goods and services to meet planned or actual demand, typically including order management, transportation management, and distribution management
return
processes associated with returning or receiving returned products for any reason. These processes extend to post delivery customer support
enable
processes that manage relationships, performance, and information for a supply chain. These processes interact with all other external and internal processes associated with the supply chain
supply chain
a combination of processes, functions, activities, relationships, and pathways along which products, services, information, and financial transactions move in and between enterprises from original producer to ultimate end-user or consumer
GSCF model (8)
customer relationship management supplier relationship management customer service management demand management order fulfillment manufacturing flow management product development and commercialization returns management
customer relationship management
provides the structure for how relationships with customers will be developed and maintained
supplier relationship management
provides the structure for how relationships with suppliers will be developed and maintained
customer service management
deals with the administration of the PSAs developed by customer teams as part of the Customer Relationship Management process
demand management
balances the customers’ demand with the capabilities of the supply chain; process includes forecasting, synchronizing supply and demand, reducing variability, and increasing flexibility
order fulfillment
involves filling orders as well as all activities necessary to design a network and enable a firm to meet customer requests while maximizing its profitability
manufacturing flow management
deals with all activities necessary to obtain, implement, and manage manufacturing flexibility as well as product movement into, through, and out of plants
