Chapter 5- Telephone and Reception Flashcards
1
Q
Diplomacy
A
The art of handling people with tact and genuine concern.
2
Q
Duties of the receptionist
A
- Prepare the office
- Retrieve Messages
- Prepare the charts
- Welcome patients and visitors
- Register and Orient patients
- Manage wait time
3
Q
Attitude
A
State of mind or feeling regarding some matter
4
Q
First steps in preparing the office for the day:
A
- Unlock doors
- Turn off alarm
- Turn on lights
- Turn on computers, printers, copiers, etc
- Check specimien drop box for pickup
5
Q
Diction
A
How words are spoken and enunciated
