Chapter 3- Communication Skills

Question 1

Paralanguage

Answer 1

Voice tone, quality,volume, pitch and range

Question 2

Nonlanguage

Answer 2

Sounds including laughing, sobbing, sighing, grunting, etc.

Question 3

Kinesics

Answer 3

Body movements, including facial expressions, gestures and eye movements

Question 4

Proxemics

Answer 4

Spatial relationships or physical proximity, generally 3 ft radius is personal space

Question 5

6 interviewing techniques

Answer 5

Reflecting, paraphrasing, clarification, asking open ended questions, summarizing, and allowing silences

Question 6

Anacusis

Answer 6

Complete hearing loss

Question 7

2 types of hearing loss

Answer 7

Conductive- interference of sounds in external canal or middle or inner ear

Sensorineural- lesions or problems with nerves or cochlea

Question 8

Presbycusis

Answer 8

Common hearing impairment in older patients

Question 9

Stereotyping

Answer 9

holding an opinion of all members of a particular culture, race, religion, age group, or other group based on oversimplified or negative characterizations