Chapter 5 - Planning

Question 1

Define Planning

Answer 1

• Coping with uncertainty by formulating future choices of action to achieve specified results
• Setting goals and deciding in advance how to achieve them

Question 2

What are the Benefits of Planning?

Answer 2

Enables for

1. Progress tracking
2. Thinking ahead and anticipation
3. Coordination of activities

Question 3

In relation to the 3 Levels of Management,

What are the decisions each level make and how long are they expected to be for?

Answer 3

Strategic Planning by Top Managers

• Determines what organisation’s long-term goals should be
• Next 1-5 years

Tactical Planning by Middle Managers

• Determines what contributions their respective departments can make
• Next 6-24 months

Operational Planning by First-Line Managers

• Determines how to accomplish specific tasks with available resources
• Next 1-52 weeks

Question 4

Define Mission and Vision

Answer 4

• Mission: Organisation’s purpose
• Vision: Future directed, long-term goal of what the organisation wants to be and the specific actions to achieve it

Question 5

What is the Planning Process?

Answer 5

Mission Statement → Vision Statement → Strategic/Tactical/Operational Planning → Goals → Action Plans

Question 6

Define Action Plan

Answer 6

Course of action needed to achieve stated goal

Question 7

What are the 2 Types of Action Plans?

Discuss their Differences.

Answer 7

Single-use Plans

• Plans developed for activities that are not likely to be repeated in the future

Standing Plans

• Plans that are fixed

Question 8

Define Program

Answer 8

• Single-use Plan
• Encompassing a range of projects/activities

Question 9

Define Projects

Answer 9

• Single-use Plan
• Of less scope/complexity than a program

Question 10

Define Policy

Answer 10

• Standing Plan
• Outlines a gereral response to a designated problem/solution
• Allows room for flexible interpretation

Question 11

Define Rule

Answer 11

• Designate specific required actions
• Compulsory to comply or otherwise, be penalized and disciplined

Question 12

Define Procedure

Answer 12

• Standing Plan
• Outlines the response to a particular problem/circumstance
• Involves a series of steps

Question 13

Define Goal

Answer 13

• Specific commitment to achieve a measurable result within a stated period of time

Question 14

What are the components of SMART Goals?

Answer 14

Specific

Measurable

Attainable

Results-Orientation

Target Dates