Chapter 3

Question 1

What are the 3 Levels of Management and what are their respective responsibilities?

Answer 1

• Top Managers: Make long-term decisions about the overall direction of the organisation and establish objectives, policies and strategies for it
• Middle Managers: Implement policies and plans and supervise the activities of first-line managers below them
• First-Line Managers: Make short-term operating decisions, directing the daily tasks of non-managerial personnel

Question 2

What are the Areas of Management?

Answer 2

• General Manager: responsible for several organisation activities
• Functional Manager: reports to General Manager and is responsible for just 1 organisational activity

Question 3

List the 3 Principal Skills for Managers

Answer 3

1. Technical Skills
2. Conceptual Skills
3. Human Skills

Question 4

In relation to 3 Principal Skills for Managers,

Define Technical Skills

Answer 4

• Ability to perform a specific job
• Knowledge required to perform well
• Most important for First-Line Managers

Question 5

In relation to 3 Principal Skills for Managers,

Define Conceptual Skills

Answer 5

• Ability to think analytically
• Able to visualise the organisation as a whole and understand how the parts work together
• Most important for Top Managers

Question 6

In relation to 3 Principal Skills for Managers,

Define Human Skills

Answer 6

• Ability to interact well with people
• Work well with others to get things done
• Motivate, inspire, trust and communicate effectively
• Important for all managers

Question 7

In relation to the 10 Managerial Roles,

What are the 3 Interpersonal Managerial Roles?

Answer 7

• Figurehead: perform symbolic tasks that represent the organisation
• Leadership: responsible for the actions subordinates and in training, motivating and disciplining them
• Liaison: working with other people outside the company to develop strategic alliances

Question 8

In relation to the 10 Managerial Roles,

What are the 3 Informational Managerial Roles?

Answer 8

• Monitor: constantly alert for useful information
• Disseminator: spread important information to employees
• Spokesperson: acting as a diplomat to communicate with people outside the company and the general public about information

Question 9

In relation to the 10 Managerial Roles,

What are the 4 Decisional Managerial Roles?

Answer 9

• Entrepreneur: initiate and encourage change and innovation
• Disturbance Handler: fixes unforeseen problems
• Resource Allocator: setting priorities on resource usage
• Negotiator: working with people inside and outside the organisation to accomplish goals