Chapter 5 & 6 Flashcards
6 steps to Resolving ethical dilemmas
- Identify the problem
- Identify potential issues involved
- Review profession’s ethics and laws
- Evaluate potential action
- Obtain consultation
- Determine best course of action
Steps to take when making a decision that involves an ethical dilemma
- Identify the problem
- Clarify the problem
- Describe action to be taken
- Identify who should take action
If having difficulty discerning the issues involved in ethical dilemma a professional response would be to:
participate in peer supervision
Key Interpersonal Ethics concerns
Boundaries - Power differential - Confidentiality - Dual relationships
Good communication
a two-way process that involves an exchange of ideas, emotions and attitudes
how long to make vital first impression
4 - 20 seconds
10 techniques for developing rapport
- pronounce names correctly
- use client’s names frequently
- smile
- shake hands
- maintain eye contact
- allow time for clients to talk
- speak with enthusiasm and conviction
- be punctual
- listen
- ask light personal question about client’s family, hobby or jobs
embedded command
technique of beginning as many sentences as possible with the word “you”
Examples of embedded commands
You are, you will notice, you will discover, you will find, you will receive, you will experience, you will see, you will smell, you will feel
10 Keys for Excellent Communication
- understand others needs as people act and react to fulfill needs
- take into consideration person’s natural tendencies and capacities
- Be considerate of the other person’s mental, physical and emotional state
- Communicate on an equal level.
- Be honest
- Know the other’s person’s opinion of you.
- Have good timing.
- Separate your emotions from the facts.
- Ask questions
- Listen!
biggest problem with language
differences are not obvious - we each project our own meaning onto the words we say and hear - tone and body language are often more important than the words
How therapist can react when client experiences strong emotions on table
be neutral - defuse situation and change focus
Active listener’s actions
Conveys interest with nonverbals like open body language and steady eye contact
Active listener toward client
pays close attention to client’s verbal and nonverbal communications
Reflective feedback
involves briefly restating the feelings, concerns or content of what the speaker has said
