Chapter 5 & 6

Question 1

Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.

Answer 1

True

Question 2

This type of process reengineering uses a radical improvement method for change.

Answer 2

Business Process Reengineering

Question 3

The Process Perspective is also called the Silo perspective

Answer 3

False

Question 4

Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan’s transformation?

Answer 4

PLM

Question 5

ERP systems are credited with establishing new business models, rather than simply making a firm improve its practices.

Answer 5

False

Question 6

In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.

Answer 6

Functional

Question 7

The functional perspective keeps the “big picture” in view.

Answer 7

False

Question 8

Apple Inc. has developed iTunes, a unique propriety software system that supports Apple’s need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution, most likely because:

Answer 8

The critical process of content delivery is Apple’s strategic advantage.

Question 9

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

Answer 9

Encourage duplication of data

Question 10

Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.

Answer 10

True

Question 11

Early computer systems were designed to support the silo perspective rather than a cross-functional business process approach.

Answer 11

True

Question 12

A company that wants to make incremental improvements to existing business processes would utilize which of the following?

Answer 12

Total quality management

Question 13

The Six Sigma process received its name from:

Answer 13

Six standard deviations, or less than 3.4 deects per million

Question 14

_________________________ is an all-encompassing tool used for modeling, building, executing and monitoring business processes that go across organizational boundaries (and often systems).

Answer 14

Business Process Management systems

Question 15

This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.

Answer 15

Supply Chain Management (SCM)

Question 16

A small company in Des Moines wants to set up an IT infrastructure for its workforce. The company recently moved to an older building that has solid walls and ceilings. Furthermore, most of the staff likes the flexibility of moving around the open office space to perform work on their laptops. Which communication infrastructure makes most sense for this company?

Answer 16

Wireless

Question 17

Which type of computer/IT architecture is limited to a central computer system?

Answer 17

Mainframe

Question 18

Mohawk’s need for flexibility required a change to its IT architecture. SOA was chosen by Mohawk because Mohawk:

Answer 18

Needed to be able to scale up or down operations as called for by the market or by its own arrangements with suppliers.

Question 19

An example of when a software-defined architecture is most appropriate:

Answer 19

Resources need to be re-allocated dynamically depending on the situation or time of day

Question 20

Understanding the life span of the IT infrastructure and architecture is called:

Answer 20

Strategic timeframe

Question 21

Hypercompetition implies that any architecture must be designed with maximum scalability and _____________ to ensure it can handle the imminent business changes.

Answer 21

Flexibility

Question 22

A manager must know enough about the IT architecture and IT infrastructure so that he or she can:

Answer 22

Make realistic use of IT and know what to expect from IT.

Question 23

Which of the following best describes cloud computing?

Answer 23

Computing services that can be accessed on demand across the internet

Question 24

For Barclay’s Bank, the enterprise architecture ensures the appropriate linkage between IT investment and business needs.

Answer 24

True

Question 25

An IT architecture with a high level of flexibility and agility will be in a position to support changing business needs.

Answer 25

True

Question 26

The idea of concurrently designing IT and business processes is out of the question. Instead, IT should be aligned with existing business processes.

Answer 26

False

Question 27

_______________________ is the architecture where significant hardware, software and possibly even data elements reside on the Internet.

Answer 27

Web or Cloud-based architecture

Question 28

Mary from sales is asking about the plan to implement Salesforce.com’s application. You explain to her that you are in the process of getting technical specifications and pricing so that you can move forward with the rollout. This would be part of which of the following plans?

Answer 28

IT infrastructure

Question 29

This provides a blueprint for translating a business strategy into a plan for IS.

Answer 29

IS architecture

Question 30

During an ice storm, JetBlue Airlines had an IT infrastructure that demonstrated which one of the following technical issues?

Answer 30

Scalability