Chapter 5 & 6 Flashcards
Personnel often react more favorable to incremental change rather than radical change because incremental change gives them control and ownership of improvements.
True
This type of process reengineering uses a radical improvement method for change.
Business Process Reengineering
The Process Perspective is also called the Silo perspective
False
Sloan Valve Company redesigned their new product development process and as a result greatly reduced time-to-market as well as improved quality. Which one of the following enterprise systems supported Sloan’s transformation?
PLM
ERP systems are credited with establishing new business models, rather than simply making a firm improve its practices.
False
In this business structure the firm is a hierarchy organized around a set of functions. Each group has a core competency that it concentrates upon.
Functional
The functional perspective keeps the “big picture” in view.
False
Apple Inc. has developed iTunes, a unique propriety software system that supports Apple’s need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution, most likely because:
The critical process of content delivery is Apple’s strategic advantage.
Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:
Encourage duplication of data
Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.
True
Early computer systems were designed to support the silo perspective rather than a cross-functional business process approach.
True
A company that wants to make incremental improvements to existing business processes would utilize which of the following?
Total quality management
The Six Sigma process received its name from:
Six standard deviations, or less than 3.4 deects per million
_________________________ is an all-encompassing tool used for modeling, building, executing and monitoring business processes that go across organizational boundaries (and often systems).
Business Process Management systems
This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.
Supply Chain Management (SCM)
A small company in Des Moines wants to set up an IT infrastructure for its workforce. The company recently moved to an older building that has solid walls and ceilings. Furthermore, most of the staff likes the flexibility of moving around the open office space to perform work on their laptops. Which communication infrastructure makes most sense for this company?
Wireless
Which type of computer/IT architecture is limited to a central computer system?
Mainframe
Mohawk’s need for flexibility required a change to its IT architecture. SOA was chosen by Mohawk because Mohawk:
Needed to be able to scale up or down operations as called for by the market or by its own arrangements with suppliers.
An example of when a software-defined architecture is most appropriate:
Resources need to be re-allocated dynamically depending on the situation or time of day
Understanding the life span of the IT infrastructure and architecture is called:
Strategic timeframe
Hypercompetition implies that any architecture must be designed with maximum scalability and _____________ to ensure it can handle the imminent business changes.
Flexibility
A manager must know enough about the IT architecture and IT infrastructure so that he or she can:
Make realistic use of IT and know what to expect from IT.
Which of the following best describes cloud computing?
Computing services that can be accessed on demand across the internet
For Barclay’s Bank, the enterprise architecture ensures the appropriate linkage between IT investment and business needs.
True
An IT architecture with a high level of flexibility and agility will be in a position to support changing business needs.
True
The idea of concurrently designing IT and business processes is out of the question. Instead, IT should be aligned with existing business processes.
False
_______________________ is the architecture where significant hardware, software and possibly even data elements reside on the Internet.
Web or Cloud-based architecture
Mary from sales is asking about the plan to implement Salesforce.com’s application. You explain to her that you are in the process of getting technical specifications and pricing so that you can move forward with the rollout. This would be part of which of the following plans?
IT infrastructure
This provides a blueprint for translating a business strategy into a plan for IS.
IS architecture
During an ice storm, JetBlue Airlines had an IT infrastructure that demonstrated which one of the following technical issues?
Scalability
