Chapter 3 & 4 Flashcards
A matrix organization:
Group of answer choices
All of the above
Requires quite a bit of communication to be successful
None of the above
Can involve multiple bosses and multiple teams
Were rare for quite a while but have become more common in recent years
All of the above
This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands.
Elastic enterprise
National culture no longer predisposes workers to act in a certain way.
False
All of the following help to develop informal networks that play an important role in an organization EXCEPT for:
Group of answer choices
Attendance at a conference
Job rotation
Performance reviews
Virtual communities
Company softball team
Performance reviews
The use of performance data by managers is generally welcomed by workers and nonthreatening to workers when the data is used for compensation rather than to improve performance.
False
Effective, cross-cultural communication in today’s global and “flattened” world is:
Difficult to achieve
This type of organizational structure is based upon the concepts of division of labor, specialization, and unity of command. Key decisions are made at the top and filter down through the organization.
Hierarchical
The negative consequences of monitoring an employee’s discrete tasks include all of the following EXCEPT:
The worker feels empowered to make significant contributions to the business.
When using information technologies to collect data for the purpose of monitoring workers, a manager should do all of the following EXCEPT:
Require workers to complete additional tasks.
In which type of organizational structure is power distributed, and particularly suited for an environment that is dynamic and unstable?
Networked
In which type of organizational structure will employees report to two or more supervisors?
Matrix
Organizational design is all about making sure that _________ are properly allocated, reflecting the structure of formal reporting relationships.
Decision rights
Which of the following is not an organizational structure?
Power Distant
IS plays three important roles in management control processes. These processes are data collection, evaluation, and _______________.
communication
Cognizant’s organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate.
hierarchical, matrix
To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:
Provide minimal rationale for the new system
IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise.
knowledge
The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources.
A wiki
The Internet greatly enhances collaboration.
True
Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following?
More creative solutions.
Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?
Diversity
The qualities found in a successful remote worker include all of the following EXCEPT:
Ineffective Communicator
The type of controls that will be most likely be used for remote workers is:
Outcome
Managers in today’s global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT:
Setting strategic objectives
Which collaboration technology is becoming more and more popular both inside and outside organizations, consuming much of our attention on a day-to-day basis?
Social networking on mobile devices
As a result of increased flow of information, firms have seen an increase in middle managers.
False
The Department of Veterans Affairs (VA) realized it did not have adequate policies, education or technology in place for remote workers when:
An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen.
The Technology Acceptance Model states that the two main drivers of system use are management mandates and incentives.
False
Knowledge-based work allows employees to work remotely rather than having to physically be present at a store, manufacturing facility or office building.
True
All of the following are new types of jobs created by the growing reliance on technology EXCEPT:
Editors/writers
