Chapter 3 & 4

Question 1

A matrix organization:
Group of answer choices

All of the above

Requires quite a bit of communication to be successful

None of the above

Can involve multiple bosses and multiple teams

Were rare for quite a while but have become more common in recent years

Answer 1

All of the above

Question 2

This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands.

Answer 2

Elastic enterprise

Question 3

National culture no longer predisposes workers to act in a certain way.

Answer 3

False

Question 4

All of the following help to develop informal networks that play an important role in an organization EXCEPT for:
Group of answer choices

Attendance at a conference

Job rotation

Performance reviews

Virtual communities

Company softball team

Answer 4

Performance reviews

Question 5

The use of performance data by managers is generally welcomed by workers and nonthreatening to workers when the data is used for compensation rather than to improve performance.

Answer 5

False

Question 6

Effective, cross-cultural communication in today’s global and “flattened” world is:

Answer 6

Difficult to achieve

Question 7

This type of organizational structure is based upon the concepts of division of labor, specialization, and unity of command. Key decisions are made at the top and filter down through the organization.

Answer 7

Hierarchical

Question 8

The negative consequences of monitoring an employee’s discrete tasks include all of the following EXCEPT:

Answer 8

The worker feels empowered to make significant contributions to the business.

Question 9

When using information technologies to collect data for the purpose of monitoring workers, a manager should do all of the following EXCEPT:

Answer 9

Require workers to complete additional tasks.

Question 10

In which type of organizational structure is power distributed, and particularly suited for an environment that is dynamic and unstable?

Answer 10

Networked

Question 11

In which type of organizational structure will employees report to two or more supervisors?

Answer 11

Matrix

Question 12

Organizational design is all about making sure that _________ are properly allocated, reflecting the structure of formal reporting relationships.

Answer 12

Decision rights

Question 13

Which of the following is not an organizational structure?

Answer 13

Power Distant

Question 14

IS plays three important roles in management control processes. These processes are data collection, evaluation, and _______________.

Answer 14

communication

Question 15

Cognizant’s organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate.

Answer 15

hierarchical, matrix

Question 16

To help employees accept new technologies like an information system, a manager will do all of the following EXCEPT:

Answer 16

Provide minimal rationale for the new system

Question 17

IBM has implemented a social network analysis tool that maps the _________ and the connections of IBM employees, supporting innovation by allowing employees to find others in the company with particular skills, interests or expertise.

Answer 17

knowledge

Question 18

The main benefit of ________________ is that users can work collaboratively to easily create and edit Web pages, and link them to useful resources.

Answer 18

A wiki

Question 19

The Internet greatly enhances collaboration.

Answer 19

True

Question 20

Diversity in virtual teams increases the communication challenges. However, virtual teams with diversity have demonstrated which of the following?

Answer 20

More creative solutions.

Question 21

Which virtual team challenge is more difficult for managers to manage/manipulate since there may be a great deal of difference between groups and individuals?

Answer 21

Diversity

Question 22

The qualities found in a successful remote worker include all of the following EXCEPT:

Answer 22

Ineffective Communicator

Question 23

The type of controls that will be most likely be used for remote workers is:

Answer 23

Outcome

Question 24

Managers in today’s global, virtual workforce must rethink how they break from traditional methods of managing, particularly in the all of the following ways EXCEPT:

Answer 24

Setting strategic objectives

Question 25

Which collaboration technology is becoming more and more popular both inside and outside organizations, consuming much of our attention on a day-to-day basis?

Answer 25

Social networking on mobile devices

Question 26

As a result of increased flow of information, firms have seen an increase in middle managers.

Answer 26

False

Question 27

The Department of Veterans Affairs (VA) realized it did not have adequate policies, education or technology in place for remote workers when:

Answer 27

An employee whose laptop carrying unencrypted, sensitive military personnel information was stolen.

Question 28

The Technology Acceptance Model states that the two main drivers of system use are management mandates and incentives.

Answer 28

False

Question 29

Knowledge-based work allows employees to work remotely rather than having to physically be present at a store, manufacturing facility or office building.

Answer 29

True

Question 30

All of the following are new types of jobs created by the growing reliance on technology EXCEPT:

Answer 30

Editors/writers