Chapter 5 Flashcards

0
Q

Pitfalls of planning

A

Impedes change and slows adaptation
False sense of certainty
Detachment of planners

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1
Q

Benefits of planning

A

Intensified effort
Persistence
Direction
Creation of task strategies

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2
Q

How to make a plan that works

A
Set goals
Commit
Action plans
Track progress
Be flexible
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3
Q

Smart goal acronym

A
Specific
Measurable 
Attainable
Realistic
Timely
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4
Q

Developing commitment to goals

A

Goal commitment
Set goals collectively
Make the goal public
Obtain management support

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5
Q

Developing action plans

A

Specific steps (how)
People(who)
Resources (what)
Time period (when)

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6
Q

Proximal goals means

A

Close goals

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7
Q

Distal goals

A

Distant goals

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8
Q

Proximal and distal goals are used to…

A

Track progress

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9
Q

Options based planning

A

Keep options open by making, small investments in many plans

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10
Q

Slack resources…

A

A cushion of resources, (extra time or money) that can be used to address and adapt to changes

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11
Q

First level managers plan…

A

Operational plans
Standing plans
Single-use plans

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12
Q

Middle managers…

A

Tactical plans

Management by objectives

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13
Q

Top managers…

A

Mission

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14
Q

Planning from top to bottom creates…

A

Vision

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15
Q

MBO’s fail because…

A

Management fails to meet regularly to review progress

16
Q

Gap theory…

A

Gap between existing state and desired state

17
Q

Pitfalls of group decision making…

A

Groupthink
Takes considerable time
Strong willed members

18
Q

Creating c type conflict

A

Devil advocate
Nominal group technique
Delphi technique
Brainstorming