Chapter 5

Question 0

Analytical listeners

Answer 0

Those who withhold judgment listen to all sides of an issue and wait until they hear the facts before reaching a conclusion

Question 1

Relational listeners

Answer 1

Those who prefer to focus on the emotions and feelings communicated by others verbally and nonverbally

Question 2

Critical listeners

Answer 2

Those who prefer to listen to facts and evidence to support key ideas and an underlying logic also listen for errors and inconsistencies

Question 3

Task oriented listeners

Answer 3

Those who look at the overall structure of the message to see what action needs to be taken like efficient clear and briefer messages