Chapter 5 Flashcards
1
Q
CompTIA Troubleshooting Model
A
- Identify the problem
- Research knowledge base/internet
- Establish a theory of probable cause
- Test the theory to determine the cause
- Establish a plan of action to resolve the problem and identify potential effects
- Implement the solution or escalate as necessary
- Verify full system functionality and if, applicable, implement preventative measures
- Document findings, lessons learned, actions and outcomes
2
Q
Identifying the problem
A
-Question users and determine changes
-Duplicate the problem and identify symptoms
-Approach multiple problems individually
-Gather information and research symptoms
3
Q
Understanding the problem
A
-Question the obvious
-Divide and conquer
-Consider multiple appoaches
-Test the theory
-Escalate the problem?