chapter 5 Flashcards

1
Q

Almost everyone wants a sense of belonging, which is the essence of group life.

A

A social group is two or more people who identify with and interact with one another. Human beings come together in couples, families, circles of friends, sports teams, churches, clubs, businesses, neighborhoods, and large organizations.

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2
Q

Not every collection of individuals forms a group.

A

People all over the country with a status in common, such as women, homeowners, soldiers, millionaires, university graduates, and Roman Catholics, are not a group but a category.

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3
Q

Students sitting in a large lecture hall interact to a very limited extent.

A

Such a loosely formed collection of people in one place is a crowd rather than a group. However, the right circumstances can quickly turn a crowd into a group. Events from terrorist attacks to a policeman at Osgoode Law School in Toronto saying that “women should avoid dressing like sluts in order not to be victimized” can make people bond quickly with strangers.

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4
Q

Define primary group, according to Charles Horton Cooley.

A

A small social group whose members share personal and lasting relationships.

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5
Q

What is every society’s most important primary group?

A

Family.

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6
Q

Cooley called personal and tightly integrated groups “primary” because…

A

They are among the first groups we experience in life.

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7
Q

Define secondary group.

A

A large and impersonal social group whose members pursue a specific goal or activity.

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8
Q

In most respects, secondary groups have characteristics opposite those of primary groups.

A

Secondary relationships involve weak emotional ties and little personal knowledge of one another. Many secondary groups exist for only a short time, beginning and ending without particular significance. Students enrolled in the same course at a large university or people walking together as part of a social movement - people who may or may not see one another again after the semester or the walk ends - are examples of secondary groups. Secondary groups include many more people than primary groups. In some cases, time may transform a group from secondary to primary, as with co-workers who share an office for many years and develop closer relationships. Generally, members of a secondary group do not think of themselves as “we.”

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9
Q

Unlike members of primary groups, who display a personal orientation, people in secondary groups have a goal orientation.

A

Primary groups define each other according to who they are in terms of family ties or personal qualities, but people in secondary groups look to one another for what they are - that is, what they can do for each other. In secondary groups, we tend to “keep score,” aware of what we give others and what we receive in return.

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10
Q

Summing up: Primary Groups and Secondary Groups #1.

A

Quality of relationships.
Primary group - personal orientation.
Secondary group - goal orientation.

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11
Q

Summing up: Primary Groups and Secondary Groups #2.

A

Duration of relationships.
Primary group - usually long term.
Secondary group - variable; often short term.

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12
Q

Summing up: Primary Groups and Secondary Groups #3.

A

Breadth of relationships.
Primary group - broad; usually involving many activites.
Secondary group - narrow; usually involving few activities.

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13
Q

Summing up: Primary Groups and Secondary Groups #4.

A

Perception of relationships.
Primary group - ends in themselves.
Secondary group - means to an end.

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14
Q

Summing up: Primary Groups and Secondary Groups #5.

A

Examples.
Primary group - families, circles of friends.
Secondary group - co-workers, political organization.

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15
Q

Group Leadership.

A

One important element of group dynamics is leadership.

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16
Q

Define instrumental leadership.

A

Group leadership that focuses on the completion of tasks. Because they concentrate on performance, instrumental leaders usually have formal, secondary relationships with other members.

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17
Q

Define expressive leadership.

A

Group leadership that focuses on the group’s well-being. Expressive leaders build more personal, primary times.

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18
Q

Three Leadership Styles.

A

Sociologists also describe leadership in terms of decision-making style. Authoritarian leadership focuses on instrumental concerns, takes personal charge of decision making, and demands that group members obey orders. Democratic leadership is more expressive and makes a point of including everyone in the decision-making process. Laissez-faire leadership allows the group to function more or less on its own.

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19
Q

Group Conformity.

A

Groups influence the behavior of their members by promoting conformity. “Fitting in” provides a secure feeling of belonging, but at the extreme, group pressure can be unpleasant and even dangerous. As experiments by Solomon Asch and Stanely Milgram showed, even strangers can encourage conformity.

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20
Q

Asch’s Research.

A

Solomon Asch recruited students for what he told them was a study of visual perception. Before the experiment began, he explained to all but one member in a small group that their real purpose was to put pressure on the remaining person. Arranging six to eight students around a table, Asch showed them a “standard” line, and asked them to match it to one of three lines. Anyone with clear vision could easily see the correct choice. But then Asch’s secret accomplices began answering incorrectly, leaving the uninformed student bewildered and uncomfortable. Asch found that one-third of all subjects chose to conform by answering inccorently.

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21
Q

In Milgram’s Milgram’s Research.

A

In Milgram’s study, a researcher explained to male recruits that they would be taking part in a study of how punishment affects learning. One by one, he assigned subjects to the role of teacher and placed another person - actually an accomplice of Milgram’s - in a connecting room to pose as a learner. The teacher watched as the learner was seated in what looked like an electric chair. The researcher applied electrode paste to one of the learner’s wrists, explaining that this would “prevent blisters and burns.” The researcher then attached an electrode to the wrist and secured leather straps, explaining that these would “prevent excessive movement while the learner was being shocked.” The researcher assured the teacher that although the shocks would be painful, they would cause “no permanent tissue damage.” The researcher then led the teacher back to the next room explaining that the “electric chair” was connected to a “shock generator,” actually a phony but realistic-looking piece of equipment with a label that read “Shock Generator, Type ZLB, Dyson Intrusment Company, Waltham, Mass.” On the front was a dial that appeared to regulate electric shock from 15 volts (labeled “Slight Shock”) to 300 volts (marked “Intense Shock”) to 450 volts (marked “Danger: Severe Shock”). Seated in front of the “shock generator,” the teacher was told to read aloud pairs of words. Then the teacher was to repeat the first word of each pair and wait for the learner to recall the second word. Whenever the learner failed to answer correctly, the teacher was told to apply an electric shock. The researcher directed the teacher to begin at the lowest level and to increase the shock by another 15 volts every time the learner made a mistake. And so the teacher did. At 75, 90, and 105 volts, the teacher heard moans from the learner; at 120 volts, shouts of pain; at 270 volts, screams; at 315 volts, pounding on the wall; after that, dead silence. None of the 40 subjects assigned to the role of teacher during the initial research even questioned the procedure before reaching 300 volts, and 26 of the subjects went all the way to 450 volts. Even Milgram was surprised at home readily people obeyed authority figures.

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22
Q

Milgram then modified his research to see if groups of ordinary people - not authority figures - could pressure people to administer electrical shocks, as Asch’s groups had pressured individuals to match lines incorrectly.

A

This time, Milgram formed a group of three teachers, two of whom were his accomplices. Each of the three teachers was to suggest a shock level when the learner made an error; the rule was that the group would then administer the lowest of the three suggested levels. This arrangement gave the person not “in” on the experiment the power to deliver a lesser shock regardless of what the others said. The accomplices suggested increasing the shock level with each error, putting pressure on the third member to do the same. The subjects in these groups applied voltages three to four times higher than the levels applied by subjects acting alone. In this way, Milgram showed that people are likely to follow the lead not only of legitimate authority figures but also of groups of ordinary individuals, even when it means harming another person.

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23
Q

Janis’s “Groupthink.”

A

Experts also cave in to group pressure, saying Irving L. Janis. Janis argues that a number of U.S. foreign policy errors, including the failure to foresee Japan’s attack on Pearl Harbor during World War II and the country’s ill-fated involvement in the Vietnam War, resulted from group conformity among the highest-ranking U.S. political leaders. A Canadian example of group conformity among political leaders happened in 2010, when provincial and federal politicians spent over one billion dollars, allegedly for the G20 meeting in Toronto even though the expenditures on infrastructure, art, and “specialized” security equipment were questionable. Common sense tells us that group discussion improves decision-making. Janis counters that group members often seek agreement that closes off other points of view. Janis called this process groupthink, the tendency of group memebrs to conform, resulting in a narrow view of some issue.

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24
Q

A classic example of groupthink…

A

Led to the failed U.S invasion of the Bay of Pigs in Cuba in 1961. Looking back, Arthur Schlesinger Jr., an adviser to President John F. Kennedy, confessed to feeling guilty for “having kept so quiet during those crucial discussions in the Cabinet Room,” adding that the group discouraged anyone from challenging what, in hindsight, Schlesinger considered “nonsense”.

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25
Q

When is group thinking more likely to occur?

A

Groupthink is more likely to occur when members of a group have similar attitudes.

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26
Q

How do we assess our own attitudes and behavior?

A

Frequently, we use a reference group, a social group that serves as a point of reference in making evaluations and decisions.

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27
Q

Example.

A

A young man who imagines his family’s response to someone he is dating is using his family as a reference group. A supervisor who tries to predict her employees’ reaction to a new vacation policy is using them in the same way. As these examples suggest, reference groups can be primary or secondary. In either case, our need to conform shows how others’ attitudes affect us.

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28
Q

We also use groups that we do not belong to for reference.

A

Being well prepared for a job interview means showing up dressed the way people in that company dress for work. Conforming to groups we do not belong to is a strategy to win acceptance and illustrates the process of anticipatory socialization.

28
Q

We also use groups that we do not belong to for reference.

A

Being well prepared for a job interview means showing up dressed the way people in that company dress for work. Conforming to groups we do not belong to is a strategy to win acceptance and illustrates the process of anticipatory socialization.

29
Q

Stouffer’s Research.

A

Samuel Stouffer and his colleagues conducted a classic study of reference group dynamics during World War II. Researchers asked soldiers to rate their own, or any competent soldier’s, chances of promotion in their army unit. You might guess that soldiers serving in outfits with a high promotion rate would be optimistic about advancement. Yet Stouffer’s research pointed to the opposite conclusion: Soldiers in army units with low promotion rates were actually more positive about their chances to move ahead. The key to understanding Stouffer’s results lies in the groups against which soldiers measured themselves. Those assigned to units with lower promotion rates looked around them and saw people making no more headway than they were. That is, although they had not been promoted, neither had many others, so they did not feel slighted. However, soldiers in units with a higher promotion rate could easily think of people who had been promoted sooner or more often than they had. With such people in mind, even soldiers who had been promoted themselves were likely to feel shortchanged.

30
Q

Define in-group.

A

A social group toward which a member feels respect and loyalty.

31
Q

Define out-group.

A

A social group toward which a person feels a sense of competition or opposition.

32
Q

In-groups and out-groups are based on the idea that…

A

“We” have valued traits that “they” lack.

33
Q

Tension among groups sharpen the groups’ boundaries and give people a clear social identity.

A

However, members of in-groups generally hold overly positive views of themselves and unfairly negative views of various out-groups.

34
Q

Power also plays a part in intergroup relations.

A

A powerful in-group can define others as a lower-staus group. Historically, settler colonial populations in countries such as Canada and Australia viewed the Indigenous inhabitant as an out-group and subordinated them socially, politically, and economically. Internalizing these negative attitudes, Indigenous peoples have struggled to overcome negative self-images. In this way, in-gorups and out-gorups foster loyalty but also generate conflict.

35
Q

Power also plays a part in intergroup relations.

A

A powerful in-group can define others as a lower-staus group. Historically, settler colonial populations in countries such as Canada and Australia viewed the Indigenous inhabitant as an out-group and subordinated them socially, politically, and economically. Internalizing these negative attitudes, Indigenous peoples have struggled to overcome negative self-images. In this way, in-groups and out-groups foster loyalty but also generate conflict.

36
Q

Group Size.

A

Until about six people enter the room, every person who arrives shares a single conversation. As more people arrive, the group divides into two or more clusters, and it divides again and again as the party grows. This process shows that group size plays an important role in how group members interact.

37
Q

Explain, mathematically.

A

Two people form a single relationship; adding a third person results in three relationships; adding a fourth person yields six. increasing the number of people one at a time, then, expands the number of relationships much more rapidly because every new individual can interact with everyone already there. Thus by the time seven people join one conversation, 21 “channels” connect them. With so many open channels, at this point the group usually divides into smaller conversation groups.

38
Q

The Dyad.

A

George Simmel studied social dynamics in the smallest social groups. Simmel used the term dyad to designate a social group with two members. Simmel explained that social interaction in a dyad is usually more intense than in larger groups because neither member shares the other’s attention with anyone else. in Canada, love affairs, marriages, and the closest friendships are typically dyadic. But like a stool with only two legs, dyads are unstable. Both members of a dyad must work to keep the relationship going; if either withdraws, the group collapses.To make marriage more stable, our society supports the marital dyad with legal, economic, and often religious ties.

39
Q

The Triad.

A

Simmel also studied the triad, a social group with three members, which contains three relationships, each uniting two of the three people. A triad is more stable than a dyad because one member can act as a mediator should the relationship between the other two become strained. Such group dynamics help explain why members of a dyad (say, intimate partners) often seek out a third person (such as therapist) to discuss tensions between them. On the other hand, two of the three can pair up at times to press their views on the third, or two may intensify their relationships, leaving the other feeling left out. As groups grow beyond three people, they become more stable and capable of withstanding the loss of one or more members. At the same time, increases in group size reduce the intense personal interaction possible only in the smallest groups. This is why larger groups are based less on personal attachment and more on formal rules and regulations.

40
Q

Large groups turn inward.

A

Blau explains that the larger a group is, the more likely its members are to have relationships just among themselves. Say a college is trying to enhance social diversity by increasing the number of international students. These students may add a dimension of difference, but as the number of students from a particular nation increases, they become more likely to form their own social group. Thus efforts to promote social diversity may have the unintended effect of promoting separatism.

41
Q

Heterogenous groups turn outward.

A

The more internally diverse a group is, the more likely its members are to interact with outsiders. Members of campus groups that recruit people of both sexes and various social backgrounds typically have more intergroup contact than those with members of one social category.

42
Q

Physical boundaries create social boundaries.

A

To the extent that a social group is physically segregated from others (by having its own dorm or dining area, for example), its members are less likely to interact with other people. Military families in Canada and everywhere else serve as an example. The military is a portable total institution that isolates its members from civilians.

43
Q

Networks.

A

A network is a web of weak social ties.

44
Q

Closer to home, some networks come close to being groups, as in the case of university friends who stay in touch years after graduation by email and telephone.

A

More commonly, however, a network includes people we know of or who know of us but with whom we interact rarely, if at all.

45
Q

Network ties may be weak, but they can be a powerful resource.

A

For immigrants who are trying to become established in a new community, business people seeing to expand their operations, or new university and college graduates looking for a job, who you know often is just as important as what you know.

46
Q

Some people also have denser networks than others; that is, they are connected to more people.

A

Typically, the largest social networks include people who are affluent, young, well-educated, and living in large cities.

47
Q

Gender also shapes networks.

A

Although networks of men and women are typically of the same size, women include more relatives and more women in their networks, and men include more coworkers and more men. Research suggests that women’s ties do not carry quite the same clout as the “old-boy” networks that men often rely on for career and social advancement. Even so, research suggests that as gender equality increases, the networks of women and men are becoming more alike.

48
Q

A century ago, most people lived in small groups of family, friends, and neighbors. Today, our lives revolve more and more around formal organizations,…

A

Large secondary groups organized to achieve their goals efficiently. Formal organizations such as business corporations and government agencies differ from small primary groups in their impersonality and their formally planned atmosphere.

49
Q

Utilitarian Organizations.

A

Just about everyone who works for income belongs to a utilitarian organization, one that pays people for their efforts. large businesses, for example, generate profits for their owners and income for their employees. becoming part of a utilitarian organization such as a business or government agency is usually a matter of individual choice, although most people must join one or another such organization to make a living.

50
Q

Normative Organizations.

A

People join normative organizations not for income but to pursue some goal they think is morally worthwhile. Sometimes called voluntary associates, these include community service groups, as well as political parties and religious organizations. In global perspective, people living in Canada and other high-income nations with relatively democratic political systems are most likely to join voluntary associations. Research on Canadian patterns of volunteerism finds that young people had the highest participation in volunteering.

51
Q

Coercive Organizations.

A

Membership in coercive organizations is involuntary. people are forced to join these organizations as a form of punishment (prisons) or treatment (some psychiatric hospitals). Coercive organizations have special physical features, such as locked doors and barred windows, and are supervised by security personnel. They isolate people, whom they label “inmates” or “patients” for a period of time to radically change their attitudes and behaviour. The power of a total instituion to change a person’s sense of self.

52
Q

It is possible for a single organization to fall into all three categories from the points of view of different individuals.

A

For example, a psychiatric hospital serves as a coercive organization for a patient, a utilitarian organization for a psychiatrist, and a normative organization for a hospital volunteer.

53
Q

Origins of Formal Organizations.

A

Formal organizations date back thousands of years.

54
Q

However, early organizations had two limitations.

A

First, they lacked the technology to let people travel over large distances, to communicate quickly, and to gather and store information. Second, the preindustrial society they were trying to rule had traditional cultures.

55
Q

Define tradition.

A

Tradition, according to Max Weber, consists of behavior, values, and beliefs passed from generation to generation. Tradition makes a society conservative, Weber explained, because it limits an organization’s productive efficiency and ability to change.

56
Q

By contrast, Weber described the modern worldview as based on rationality.

A

This is a way of thinking that emphasizes deliberate, matter-of-fact calculation of the most efficient way to accomplish a particular task. A rational worldview pays little attention to the past and encourages productive efficiency because it is open to any changes that might get the job done better or more quickly.

57
Q

The rise of the modern world rests on what Weber called the rationalization of society.

A

The historical change from tradition to rationality as the main type of human thought.

58
Q

Define Bureaucracy.

A

An organizational model rationally designed to perform tasks efficiently.

59
Q

Max Weber identified six key elements of the ideal bureaucratic organization.

A
  1. Specialization.
  2. Hierarchy of positions.
  3. Rules and regulations.
  4. Technical competence.
  5. Impersonality.
  6. Formal, written communications.
60
Q

The performance of any organization depends not only on its own goals and policies but also on the organizational environment.

A

Which is factors outside an organization that affect its operation. The see factors include technology, economic and political trends, current events, the available workforce, population patterns, and other organizations.

61
Q

The Informal Side of Bureaucracy.

A

Weber’s ideal bureaucracy deliberately regulates every activity. In actual organizations, however, human beings are creative (and stubborn) enough to resist bureaucratic regulation. Informality may account to simply cutting corners on your job, but it can also provide the flexibility needed to adapt and prosper.

62
Q

In the “real world” of organizations, leaders sometimes seek to benefit personally by abusing organizational power.

A

Many of the corporate leaders of banks and insurance companies that collapsed during the North American financial meltdown of 2008 walked off with multimillion-dollar “golden parachutes.” Similarly, critics of the U.S. president claimed that Donald Trump’s efforts to reform his country’s tax system could result in millions of dollars in savings for the businesses owned by him or his family members. It is a fact of life in the world of large organizations that leaders take credit for the efforts of the people who work for them, at least when things go well. In addition, the importance of many office administrators and other front-line service workers to how well. a boss performs is often much greater than most people think and greater than their official job titles and salaries suggest.

63
Q

Communication offers another example of organizational informality.

A

Memos and other written communications are the formal way to spread information throughout an organization. Typically, however, people also create informal networks, or “grapevines,” that spread information quickly, if not always accurately. Grapevines, using both word of mouth and email, are particularly important to rank-and-file workers because higher-ups often try to keep important information from them.

64
Q

The spread of email has “flattened” organizations somewhat, allowing even the lowest-ranking employee to bypass immediate superiors and communicate directly with the organization’s leader or all fellow employees at once.

A

Some organizations object to such “open-channel” communication and limit the use of email. Microsoft Corporation pioneered the development of screens that filter out messages from everyone expect certain approved people.

64
Q

The spread of email has “flattened” organizations somewhat, allowing even the lowest-ranking employee to bypass immediate superiors and communicate directly with the organization’s leader or all fellow employees at once.

A

Some organizations object to such “open-channel” communication and limit the use of email. Microsoft Corporation pioneered the development of screens that filter out messages from everyone expect certain approved people.

65
Q

Problems of Bureaucracy.

A

We rely on bureaucracy to manage everyday life efficiently, but many people are uneasy about large organizations. Bureaucracy can dehumanize and manipulate us, and some say it poses a threat to political democracy.

66
Q

Bureaucratic Alienation.

A

Max Weber held up bureaucracy as a model of productivity. However, Weber was keenly aware of bureaucracy’s ability to dehumanize the people it is supposed to serve. The same impersonality that fosters efficiency also keeps officials and clients from responding to one another’s unique personal needs. Typically, officials at large government and corporate agencies must treat each client impersonally as a standard “case.” In 2008, for example, the U.S. Army accidentally sent letters to family members of soldiers killed in Iraq and Afghanistan, addressing the recipients as “John Doe”. Formal organizations create alienation, according to Weber, by reducing the human being to “a small cog in a ceaselessly moving mechanism”. Although formal organizations are designed to benefit people, Weber feared that people might well end up serving formal operations.