Chapter 5

Question 1

Theory X Manager

Theory Y Manager

Answer 1

assumptions are negative
employees inherently dislike work I& whenever possible will attempt to avoid work

assumptions are positive
employees can view work as being as natural as rest or play

Question 2

Five Stage Models of Group Development

Answer 2

1. Forming - comes first
2. Storming - turbulent stage (struggles with who’s in charge
3. Norming - figure out how things normally work
4. Performing - do your job - execute tasks
5. Adjourning - group breaks up - finish tasks

Question 3

Three Theories of Conflict

Answer 3

1. Traditional - conflict is bad for business
2. Interactionist - conflict is necessary - keep on toes
3. Resolution Focused - conflict is not bad or good - guide employees thru conflict

Question 4

Three Types of Conflict

Answer 4

1. Task - about actual doing (functional)
2. Process - about how you’re doing it (functional)
3. Relationship - some people just do not get along - don’t see eye-to-eye (dysfunctional)

Question 5

Creating an Ethical Organization

Answer 5

1. High in risk tolerance - the more you allow risks & failure
2. Low to moderate aggressiveness - not always trying to win (win at all cost can lead to short cuts
3. Focused on means as well as outcomes - processes as well as results

Question 6

Creating a Positive Organization

Answer 6

1. Building on employee strengths - when they are good at stuff, find more opportunities to do that stuff
2. Reward more than punish - spend more time praising & not criticizing; more time promoting & less time demoting
3. Emphasize vitality & growth - promoting from within

Question 7

Elements of Personality

Answer 7

heredity

environment

Question 8

conscientiousness

Answer 8

does whatever need to be done to their work done

Question 9

locus of control

Answer 9

positive; positive core self-evaluation

Question 10

terminal values

instrumental values

Answer 10

end results - destinations; reach a destination - happiness (where I want to wind up)

thing I can do - saving money

Question 11

Emotional Stability

Answer 11

a person’s ability to withstand stress

calm, self-confident, & secure

Question 12

Conscientiousness

Answer 12

measure of reliability

responsible, organized, dependable, & persistent

Question 13

Big Five Factors

Answer 13

conscientiousness
emotional stability
extraversion
openness to experience
agreeableness

Question 14

Big Five Personality Model

Answer 14

proposes that 5 basic dimensions underlie all others and encompass most of the significant variation in human personality

Question 15

core self-evaluation

Answer 15

bottom-line conclusions individuals have about their capabilities, competence, & worth as a person

Question 16

self-monitoring

Answer 16

describes an individual’s ability to adjust behavior to external, situational factors
display true dispositions & attitudes in every situation

Question 17

proactive personality

Answer 17

people that actively take the initiative to improve their current circumstances or create new ones
identify opportunities, show initiative, take action & persevere until meaningful change occurs

Question 18

Situation Strength Theory

Answer 18

proposes that the way personality translates into behavior depends on the strength of the situations