Chapter 4.3 Flashcards
teamwork
the combined actions of a group of people, especially when effective and efficient.
Members of a team working toward common goals demonstrate teamwork when they help each other solve work-related problems and provide a support system for each other.
teamwork builds morale by?
Making employees feel valued for producing results.
Instilling a sense of belonging.
Gaining commitment to common goals.
keep conversations light
be genuine, warm, and friendly when speaking with coworkers, but keep it professional. It’s best to avoid controversial topics like politics that can cause arguments. Very personal conversations about health, sexuality, or finances should also be avoided. If these types of conversations arise, it’s best to attempt to change the subject or politely leave the area.
listen more than talking
this is very important when you are new to your position. You listed a lot by paying attention to what other employees are saying and how they interact with each other. period be careful if you tend to use sarcastic or witty humor; it can come across as rude to coworkers who may not appreciate your sense of humor.
socialize during breaks
some coworkers may enjoy conversation with you and want to talk when you both should be working. Be polite, but explain that you’d like to talk with them during a break or at lunchtime.
don’t gossip
spreading negativity in the workplace is toxic. If you overhear gossip, don’t contribute to the conversation or spread the messages to others. Gossipers may talk about you behind your back, too, so be careful what you share with them.
do your very best work
make an effort to excel in your position by completing work correctly and on time, staying busy, and going out of your way to help others. Coworkers and supervisors will see your dedication and know that you can be counted on.
always show respect to coworkers/supervisors
even if you feel that another employee is not always as kind to you as you would like them to be, don’t allow their negative attitude to upset you. But if their behavior exceeds acceptable limits, tell your human resources contact right away.
a problem is?
a question or situation involving doubt, uncertainty, or difficulty.
what often causes workplace problems?
Miscommunication, unclear responsibilities or direction, incorrect information, personal or work-related stress, or a negative environment
4 step process to solving problems
- define the issue
- identify solutions
- choose a solution
- take action
Define the problem
in order to effectively solve the problem you need to understand what it is.
Identify solutions
Think of many potential solutions to the problem using knowledge, skills, and creativity.
Choose a solution
Select the best option or options that provide a solution to your problem. Narrow the list by crossing out any ideas that you don’t want to pursue, then rank the remaining items.
Take action
Commit to the solutions you selected and move forward with confidence.
brainstorming solutions
opens up multiple possibilities and better options. While choosing to do nothing is an option, it is not a solution.
3 Ds of Time Management/Prioritizing
Do
Delegate
Delay
priority “Do”
these activities must be completed today. It is helpful if the list is in the order that the items will be completed (chronologically) to assist with keeping you on track and productive.
