Chapter 4.3 Flashcards
teamwork
the combined actions of a group of people, especially when effective and efficient.
Members of a team working toward common goals demonstrate teamwork when they help each other solve work-related problems and provide a support system for each other.
teamwork builds morale by?
Making employees feel valued for producing results.
Instilling a sense of belonging.
Gaining commitment to common goals.
keep conversations light
be genuine, warm, and friendly when speaking with coworkers, but keep it professional. It’s best to avoid controversial topics like politics that can cause arguments. Very personal conversations about health, sexuality, or finances should also be avoided. If these types of conversations arise, it’s best to attempt to change the subject or politely leave the area.
listen more than talking
this is very important when you are new to your position. You listed a lot by paying attention to what other employees are saying and how they interact with each other. period be careful if you tend to use sarcastic or witty humor; it can come across as rude to coworkers who may not appreciate your sense of humor.
socialize during breaks
some coworkers may enjoy conversation with you and want to talk when you both should be working. Be polite, but explain that you’d like to talk with them during a break or at lunchtime.
don’t gossip
spreading negativity in the workplace is toxic. If you overhear gossip, don’t contribute to the conversation or spread the messages to others. Gossipers may talk about you behind your back, too, so be careful what you share with them.
do your very best work
make an effort to excel in your position by completing work correctly and on time, staying busy, and going out of your way to help others. Coworkers and supervisors will see your dedication and know that you can be counted on.
always show respect to coworkers/supervisors
even if you feel that another employee is not always as kind to you as you would like them to be, don’t allow their negative attitude to upset you. But if their behavior exceeds acceptable limits, tell your human resources contact right away.
a problem is?
a question or situation involving doubt, uncertainty, or difficulty.
what often causes workplace problems?
Miscommunication, unclear responsibilities or direction, incorrect information, personal or work-related stress, or a negative environment
4 step process to solving problems
- define the issue
- identify solutions
- choose a solution
- take action
Define the problem
in order to effectively solve the problem you need to understand what it is.
Identify solutions
Think of many potential solutions to the problem using knowledge, skills, and creativity.
Choose a solution
Select the best option or options that provide a solution to your problem. Narrow the list by crossing out any ideas that you don’t want to pursue, then rank the remaining items.
Take action
Commit to the solutions you selected and move forward with confidence.
brainstorming solutions
opens up multiple possibilities and better options. While choosing to do nothing is an option, it is not a solution.
3 Ds of Time Management/Prioritizing
Do
Delegate
Delay
priority “Do”
these activities must be completed today. It is helpful if the list is in the order that the items will be completed (chronologically) to assist with keeping you on track and productive.
priority “Delegate”
while it isn’t always possible to delegate work tasks to coworkers unless you are a supervisor, some home tasks can be delegated to others to reduce the demands on your time
priority “Delay”
Some things can wait. If there is not enough time to accomplish the task during this day, it must be delayed to the future day that you should try to identify specifically. Be careful not to delay items because you are procrastinating.
Focusing :
concentrate on the task in front of you
Do the activity you are working on to the best of your ability to get great results on each task as you progress. Be present and productive.
Focusing:
keep your long term goals in mind
The things you do each day are steps in the process toward your goals for the future.
Focusing:
tune out interruptions
Make getting work done the priority when you’re at work. The average person struggles to go more than 10 minutes without checking their phone.
Tools to help be organized
Notebook
Planner
Checklist
Calendar
Computer or smartphone app
Accountablitiy:
seek feedback from supervisor
Many retailers have performance standards that you are expected to achieve, so you should know if you’re meeting these. Ask for additional feedback to get a better idea of how you are doing overall.
Accountablitiy:
ask coworkers how you are doing
this can feel a bit awkward, but if you tell someone you’re asking because you want to know if they have any recommendations for ways you can improve, they are likely to share what they think.
Accountablitiy:
use feedback as opportunity to improve
Don’t take it personally if you receive unfavorable feedback. You can also choose to disregard feedback if it does not feel helpful to you.
Accountablitiy:
be honest with yourself and quality of your work
Don’t make excuses for poor work, and own up to your mistakes. Show your coworkers you’re not trying to hide anything.
Some processes completed using technology
Fulfillment: pulling stock items for customers who bought them online and will pick them up.
Receiving merchandise into inventory.
Tracking price change activity.
Locating products within the stock room or on the sales floor.
Creating signs and labels.
Processing sales.
Exchanges and returns.
Tracking clientele activity.
Ordering products from wholesalers.
Locating merchandise throughout the enterprise and sending it to customers.
Customizing products in-store.
retail technology enables?
quick lookup of information, facilitates retrieval of data, increases employee productivity, and provides on-demand access to employee training.
financial reports
used by managers to track progress toward meeting goals, plan staffing, and assign floor coverage
used to set team or employee-level goals
department goals
total transactions
the number of transactions processed, not the dollar value or total number of items within all sales.
units per transaction
is the total number of items within each transaction. A great way to increase sales is to increase the number of units per transaction using cross-selling techniques.
average sale
the total of all sales divided by the number of transactions
sales per hour
measures productivity and provides A measurement for comparing sales volume.
Sales per hour = total sales dollars/total hours worked
SMART goal
specific
measurable
achievable
result oriented
time based
written : Verb + Object + Measure + Time
specific
make sure the outcome or desired results are clear.
measurable
Include quantitative and/or qualitative measures that accurately determine success. Use actual numbers or percentages.
achievable
Ensure the measure, result, and time frame are reasonable. Each objective can be challenging yet attainable.
result oriented
Identify a concise and valuable accomplishment, outcome, or end product.
time based
Establish A definite date and or time for achieving the result.
company policies that you would need to know
Employee conduct.
Customer service.
Dress code and personal appearance.
Workplace safety and security.
Payment processes.
Inventory control.
Use of technology in social media.
Attendance.
Time keeping.
Scheduling
Policies and procedures can be found
The company’s public website.
The company intranet.
Employee handbooks.
Printed manuals.
Scheduling time off you will need to
Clearly define your availability and scheduling needs during the interview process.
Understand how to submit your availability and how and when it can be changed.
Request time off as far in advance as possible.
Check your schedule soon after it is created to ensure there are no issues (such as mistakenly scheduled when you are in class).
When conflicts arise, contact your supervisor as soon as possible to determine a solution.