Ch 5.3

Question 1

feedback

Answer 1

reinforce your strenghts, keep you on path to achieving goals, increase ability to course correct on your path

Question 2

listen to the feedback given

Answer 2

let the person deliver the message
use active listening to understand

Question 3

be aware of body language

Answer 3

nonverbal cues speak louder than words
be attentive

Question 4

be open

Answer 4

receptive to new ideas and different opinions

Question 5

understand the message

Answer 5

clarify what is being said to you especially before responding

Question 6

thank the person

Answer 6

tells the person your appreciate the feedback

Question 7

reflect and decide what to do

Answer 7

assess the value of the feedback
if you disagree consider a second opinion
goal is to make meaningful changes to grow and improve

Question 8

follow up

Answer 8

reconnect with person to let them know how you used it and your results
or implementing the suggestions

Question 9

visual merchandising

Answer 9

promote specific products and services to increase sales through engaging visual displays

Question 10

loss prevention / asset protection

Answer 10

take action to reduce waste, breakage, theft and increase safety

Question 11

information technology (IT)

Answer 11

collect, store, process data from POS, inventory mangement, customer service management, communication, maintaining the organization technical infrastructure

Question 12

marketing

Answer 12

develop strategies to promote the company brand and specific products and services to increase customer satisfaction

Question 13

finance/accounting

Answer 13

manage budget generalization, administration, reconcillation, and reporting for revenue, expenses, and profit

Question 14

human resources

Answer 14

recruit and train employees, ensure comliance with labor laws, process payroll, manage benefits, and employee relations programs

Question 15

buying

Answer 15

select and purchase merchandise

Question 16

benefits of advancing in a retail career

Answer 16

The opportunity to be a part of a growing and changing industry.
Promotion opportunities.
Continuous learning opportunities.
Product discounts.
The potential for relocation.

Question 17

career paths can progress vertically

Answer 17

meaning you will take on roles with increasing responsiblities that are in the same part of the company

Question 18

career paths may zigzag making lateral moves and other times moving upward

Answer 18

began as a distribution center associate, over time, you might be promoted to a distribution group manager and then move laterally to the store manager

Question 19

develop mentoring relationships

Answer 19

Seek mentors who take a personal interest in providing you with information and guidance.

Question 20

quantify results

Answer 20

Individuals who can show that they get results get ahead. Keep track of your past performance and significant contributions

Question 21

self promote

Answer 21

sell yourself
let it be known that you are seeking to grow

Question 22

establish a rapport with your boss

Answer 22

Use all opportunities with your supervisor to show that you are working hard to deliver results in your current position and are also interested in future growth with the company.

Question 23

acquire new knowledge and skills

Answer 23

Expand your knowledge and skills in areas that are critical to the company, to your current job, and to positions that interest you on your career path

Question 24

build your internal network

Answer 24

The more people who know your strengths and abilities, your value to the company and your goals, the more likely it is that your name will surface

Question 25

ask for more responsibilities

Answer 25

Volunteering to help out other departments or teams or asking for more to do shows an interest in helping others succeed.

Question 26

act professional at all times

Answer 26

demonstrate employability attributes
Dress appropriately, ask questions when you are unsure, and keep a positive, optimistic outlook towards your work and coworkers.

Question 27

be a team player

Answer 27

Build your reputation as a supportive, reliable team member to increase your value to the company.

Question 28

create your own opportunities

Answer 28

Once you become familiar with the company, you may identify ways to improve or innovate.

Question 29

development plan

Answer 29

a list of short and long-term goals that enable you to acquire the education, skills, and experiences needed for jobs you want in the future

Question 30

increase your knowledge and skills by

Answer 30

Attending or completing company provided training
Asking to be cross-trained in other work functions
Shadowing A coworker, supervisor, or someone who has a job you were interested in learning more about
Getting mentors who understand what it takes to succeed in jobs that interest you
Doing research online
Asking people with experience questions about the job