Chapter 40: Quality Management Flashcards
What is quality?
Described as the features of a product or service tha allow it to satisfy cusomer’s wants.
What is considered when a consumers by a product
Physical appearance
Reliability and durability
Special features
Suitbaility
Repairs
What is quality contorl?
A process through which a business seeks to ensure that product quality is maintained or improved.
3 objectives of quality control
Have they satisfied cusotmer needs?
Have they operate din the way they should?
Can they be repaired easily?
What is quality assurance
A way of preventing mistakes and defects in manufactured products and avoiding problems when delivering products or services to customers.
What is a quality circle?
Small gorups of workers (5 to 20) in the sam area of production who meet regulary to study and solve production problems
What does TQM stand for and mean?
Total quality managemnt, a management approach to long-term success . All members of an organization participate in improving processes, products and services
What are 3 features of TQM?
Quality Chains
Control
Monitioring the process
What does kaizen mean?
It means continous improvement
What does PDCA used and stand for?
It is a series of activities that is used in order to lead to improvement
Plan: identify where improvement in needed
Do: carry out the plan
Check: check for improvement
Action: introduced to all parts of the business
