Chapter 4: Supporting Companies in the Electric Market

Question 1

What is an OSM?

Answer 1

Operational Support Manager

- Every BSC party is appointed one, they are the primary contact with Elexon

Question 2

What 6 services do OSMs provide?

Answer 2

1. Compliance guidance
2. Weekly performance reports (for suppliers)
3. Monthly dashboards (for suppliers and supplier agents)
   
   • includes PAB info
4. Scheduled meetings
5. Audit support
   
   • one of the PATs
   • are contracted out
   • all coms between auditor and party should be provided to OSM (they’ll be present in audit closure meeting)
6. Support to the “Error and Failure Resolution Team”
   
   • Called after party has 3 marks on particular risk