Chapter 4 Review

Question 1

What is the correct order of the three-step communication process?

(A) Sender sends message. Receiver receives message. Receiver provides feedback.

(B) Receiver sends message. Receiver receives message. Sender provides feedback.

(C) Sender sends message. Sender receives message. Receiver provides feedback.

(D) Receiver sends message. Receiver receives message. Receiver provides feedback.

Answer 1

A) Sender sends message. Receiver receives message. Receiver provides feedback

Question 2

Which of the following is an example of non-verbal communication?

(A) Asking for a cookie

(B) Pointing to a cookie

(C) Writing a note requesting a cookie

(D) Shouting for a cookie

Answer 2

B) Pointing to a cookie

Question 3

Types of verbal communication include

(A) Reading

(B) Nodding one’s head

(C) Crossing one’s arms

(D) Writing

Answer 3

D) Writing

Question 4

Which of the following is an example of a barrier to communication?

(A) NA uses medical terminology with the resident.

(B) NA asks the resident to repeat a sentence.

(C) NA speaks the same language as the resident.

(D) NA speaks clearly using a professional tone of voice.

Answer 4

A) NA uses medical terminology with the resident.

Question 5

Which of the following are ways for NAs to avoid barriers to communication?

(A) The NA should use slang so that the resident understands more easily.

(B) The NA should respond with “Why?” when resident makes a statement.

(C) The NA should use medical terminology when talking with the resident so the resident will more easily understand his condition.

(D) The NA should ask open-ended questions that require more than yes or no responses.

Answer 5

D) The NA should ask open-ended questions that require more than yes or no responses.

Question 6

An example of active listening is

(A) NA looking around the room while the resident is speaking

(B) NA finishing the resident’s sentences to make communication faster

(C) NA focusing on the resident and providing feedback

(D) NA talking constantly so that there are no pauses in the conversation

Answer 6

C) NA focusing on the resident and providing feedback

Question 7

Why is it important for an NA to consider a resident’s cultural background when communicating with him?

(A) It is not important to consider cultural background.

(B) Because the resident will certainly want to tell stories about his culture.

(C) Because the NA might know somebody with the same background, and she can tell the resident about that person.

(D) Because cultural background helps determine how people communicate and can help the NA communicate better with the resident.

Answer 7

D) Because cultural background helps determine how people communicate and can help the NA communicate better with the resident.

Question 8

What is a proper way for an NA to respond if a resident does not hear her or does not understand her?

(A) The NA should speak more quickly.

(B) The NA should speak more softly or whisper.

(C) The NA should speak slowly and clearly.

(D) The NA should shout.

Answer 8

C) The NA should speak slowly and clearly.

Question 9

Which of the following statements is true of touch?

(A) All people like to be touched.

(B) Nursing assistants do not need to touch residents.

(C) Nursing assistants can softly pat residents’ shoulders to communicate caring.

(D) All residents will feel more comfortable when there is little physical contact.

Answer 9

C) Nursing assistants can softly pat residents’ shoulders to communicate caring.

Question 10

Positive responses to cultural diversity include

(A) Valuing and respecting each person as an individual

(B) Seeing all people from a certain culture as being the same

(C) Preferring people of one culture over those of other cultures

(D) Making assumptions about a person based on stereotypes about their culture

Answer 10

A) Valuing and respecting each person as an individual

Question 11

Which of the following senses is not used in making observations?

(A) Sight

(B) Touch

(C) Smell

(D) Taste

Answer 11

D) Taste

Question 12

With whom should nursing assistants use medical terms and abbreviations?

(A) Residents

(B) Nurses

(C) Residents’ friends

(D) Visitors

Answer 12

B) Nurses

Question 13

Which of the following should an NA immediately report about a resident to the nurse?

(A) Family fighting

(B) Chest pain, high fever

(C) Watching too much TV

(D) Acting lonely

Answer 13

B) Chest pain, high fever

Question 14

The part of the word that is added to the end of a root to form a new word is called a(n)

(A) Root

(B) Prefix

(C) Suffix

(D) Abbreviation

Answer 14

C) Suffix

Question 15

When should documentation be recorded?

(A) Immediately after care is given

(B) At the end of the shift

(C) Whenever there is time

(D) Before the care is given

Answer 15

A) Immediately after care is given

Question 16

Careful charting is important because

(A) The NA does not want to get in trouble.

(B) The resident must be able to read the chart.

(C) The family will want to take the chart home regularly to study it.

(D) It is the only way to guarantee clear and complete communication among the care team.

Answer 16

D) It is the only way to guarantee clear and complete communication among the care team.

Question 17

Which of the following shows the correct conversion of 0530 to regular time?

(A) 12:30 a.m.

(B) 12:30 p.m.

(C) 5:30 a.m.

(D) 5:30 p.m.

Answer 17

C) 5:30 a.m.

Question 18

Which of the following shows the correct conversion of 2:35 p.m. to military time?

(A) 2435 hours

(B) 1435 hours

(C) 2235 hours

(D) 1235 hours

Answer 18

B) 1435 hours

Question 19

Which of the following occurrences is considered an incident and requires a report to be completed?

(A) A resident uses the call light frequently.

(B) A resident yells at a family member.

(C) A resident accuses an NA of abusing her.

(D) The NA arrives 10 minutes late to work.

Answer 19

C) A resident accuses an NA of abusing her.

Question 20

Which of the following is an example of proper telephone communication at work?

(A) “Good morning, Linda Manor Care Facility, Susan Jones speaking.”

(B) “We’re all really busy right now. You’ll have to call back later.”

(C) “Sandra is not working today. Her cell phone number is 555-1212.”

(D) “Jeanie no longer works here. She was fired two months ago.”

Answer 20

A) “Good morning, Linda Manor Care Facility, Susan Jones speaking.”

Question 21

A nursing assistant may ignore a resident’s call light when

(A) The resident uses it too often for unimportant reasons

(B) The nursing assistant has had conflict with the resident in the past

(C) The nursing assistant just finished giving care to that resident

(D) Never

Answer 21

D) Never

Question 22

Why must an NA be concerned about privacy if documentation is done on a computer?

(A) Because it is common for computer hackers to target long-term care facilities

(B) Because the federal government is monitoring all computers in LTC facilities to ensure that HIPAA is followed

(C) Because residents will probably try to sneak a look at other residents’ information

(D) Because the information is confidential and somebody who is not part of the care team might see the screen

Answer 22

D) Because the information is confidential and somebody who is not part of the care team might see the screen

Question 23

If a resident has a hearing impairment, the NA should

(A) Face away from the resident when speaking

(B) Face the resident with the light on the NA’s face

(C) Shout so that the resident can hear the NA

(D) Exaggerate the words so that the resident can read the NA’s lips

Answer 23

B) Face the resident with the light on the NA’s face

Question 24

If a resident has a hearing impairment, the NA should

(A) Face away from the resident when speaking

(B) Face the resident with the light on the NA’s face

(C) Shout so that the resident can hear the NA

(D) Exaggerate the words so that the resident can read the NA’s lips

Answer 24

B) Face the resident with the light on the NA’s face

Question 25

What can a nursing assistant do to help with communication with a resident who has had a stroke?

(A) The NA should ask questions that require longer answers to help keep the resident mentally active.

(B) The NA should refuse to use pictures to communicate so that the resident will be motivated to speak more.

(C) The NA should talk constantly so the resident won’t feel uncomfortable if speaking is difficult for him.

(D) The NA should use smiles or gestures to convey information.

Answer 25

D) The NA should use smiles or gestures to convey information

Question 26

What is the best way a nursing assistant can respond to a combative resident?

(A) The NA should tell the resident that he will be discharged from the facility if he does not stop what he is doing.

(B) The NA should let the resident know that other NAs will refuse to care for him if he continues the behavior.

(C) The NA should remain calm and lower the tone of her voice.

(D) The NA should stand as close as possible to the resident.

Answer 26

C) The NA should remain calm and lower the tone of her voice.

Question 27

Why is it important for a nursing assistant not to overreact when a resident behaves inappropriately?

(A) It may actually reinforce the behavior.

(B) Other residents may then copy the behavior.

(C) The NA’s supervisor will be angry with him.

(D) The NA might surprise the resident.

Answer 27

A) It may actually reinforce the behavior.

Question 28

How can a nursing assistant help ensure that a resident’s electronic chart is accurate?

(A) By setting the computer to autofill all new information

(B) By electing one NA to be in charge of all electronic documentation

(C) By not entering any private health information into the resident’s electronic chart

(D) By completely exiting a resident’s chart after documenting care

Answer 28

D) By completely exiting a resident’s chart after documenting care

Question 29

Which of the following statements is an example of a fact?

(A) Mrs. Silva needed help to get to the bathroom today.

(B) Mrs. Silva needs more friends.

(C) Mrs. Silva looks happy when her daughter visits.

(D) Mrs. Silva is too thin.

Answer 29

A) Mrs. Silva needed help to get to the bathroom today.

Question 30

Which of the following is an example of objective information?

(A) “Mrs. Johnson says she has a rash on her torso.”

(B) “There are raised, red marks the size of pinpricks on Mrs. Johnson’s torso.”

(C) “Mrs. Johnson must have a rash because she looks uncomfortable.”

(D) “Mrs. Johnson needs some lotion.”

Answer 30

B) “There are raised, red marks the size of pinpricks on Mrs. Johnson’s torso.”