Chapter 4 Project Stakeholder Management Terms

Question 1

Interactive communications

Answer 1

This type of communication means that information is happening among stakeholders, like in a forum. Examples of interactive communications are meetings, videoconferences, phone calls, and ad-hoc conversations.
Interactive communications means that the participants are actively communicating with one another.

Question 2

Brain writing

Answer 2

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

Question 3

Key stakeholder

Answer 3

Stakeholders—such as management, the project manager, program manager, or customers—that have the authority to make decisions in the project.

Question 4

Leading stakeholder status

Answer 4

Part of stakeholder analysis classification. A leading stakeholder is aware of your project, they want your project to be successful, and the stakeholder is working to make certain the project is a success.

Question 5

Negative stakeholder

Answer 5

A stakeholder who does not want the project to exist and is opposed to the project.

Question 6

Neutral stakeholder

Answer 6

A stakeholder who has neither a positive nor

negative attitude about the project’s existence.

Question 7

Neutral stakeholder status

Answer 7

Part of stakeholder analysis classification. A neutral stakeholder is aware of your project and is not concerned if the project succeeds or fails.

Question 8

Positive stakeholder

Answer 8

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Question 9

Profile analysis meeting

Answer 9

This is an analysis meeting to examine and document the roles in the project. The role’s interests, concerns, influence, project knowledge, and attitude are documented.

Question 10

Pull communications

Answer 10

This type of communication pulls information from a central repository. Pull communications allow stakeholders to retrieve information from a central source as needed

Question 11

Push communications

Answer 11

This type of communication happens when the sender pushes the same message to multiple people. Good examples of push communications are broadcast text messages, faxes, press releases, and group e-mails.

Question 12

Reporting system

Answer 12

A reporting system is a software program to store and analyze project data for reporting. A common reporting system will take project data, allow the project manager to pass the data through earned value management, for example, and then create forecasting reports about the project costs and schedule.

Question 13

Resistant stakeholder status

Answer 13

Part of stakeholder analysis classification. A resistant stakeholder is aware of your project, but they do support the changes your project will create.

Question 14

Stakeholder

Answer 14

Anyone who is affected by the existence of the project or who can affect the project’s existence. Stakeholders can enter and exit the project as conditions change within the project.

Question 15

Stakeholder analysis

Answer 15

An activity that ranks stakeholders based on their influence, interests, and expectations of the project. Stakeholders are identified and ranked, and then their needs and expectations are documented and addressed.

Question 16

Stakeholder classification models

Answer 16

These are charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project. Common classification models include the power/interest grid, the power/influence grid, the influence/impact grid, and the salience model.

Question 17

Stakeholder engagement

Answer 17

The project manager works to keep the project stakeholders interested, involved, and supportive of the project. Through communication, management skills, and interpersonal skills, the project manager can work to keep the project stakeholders engaged and interested in the project.

Question 18

Stakeholder identification

Answer 18

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Question 19

Stakeholder management

Answer 19

The project management knowledge area that focuses on the management and engagement of the project stakeholders. There are four processes in this knowledge area: identify stakeholders, plan stakeholder management, manage stakeholder engagement, and Monitor Stakeholder Engagement.

Question 20

Stakeholder engagement plan

Answer 20

The stakeholder engagement plan documents a strategy for managing the engagement of project stakeholders. The stakeholder engagement plan establishes stakeholder engagement and defines how the project manager can increase and improve stakeholder engagement.

Question 21

Stakeholder engagement planning

Answer 21

The project manager works with the project team and subject matter experts to create a strategy to manage the project stakeholders.

Question 22

Stakeholder register

Answer 22

A documentation of each stakeholder’s contact information, position, concerns, interests, and attitude toward the project. The project manager updates the register as new stakeholders are identified and when stakeholders leave the project.

Question 23

Supportive stakeholder status

Answer 23

This is part of stakeholder analysis classification. A supportive stakeholder is aware of your project and is supportive and hopeful that the project will be successful.

Question 24

Unaware stakeholder status

Answer 24

Part of stakeholder analysis classification. An unaware status means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.