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OSCM 306 > Chapter 4: Product and Service Design > Flashcards

Chapter 4: Product and Service Design Flashcards

1
Q

The capability of an organization to produce an item at an acceptable profit.

A

Manufacturability

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2
Q

The capabililty of an organization to provide a service at an acceptable cost or profit.

A

Serviceability

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3
Q

Dismantling and inspecting a competitor’s product to discover product improvements.

A

Reverse Engineering

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4
Q

Organized efforts to increase scientific knowledge or product innovation.

A

Research and Development

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5
Q

Research with the objective of advancing the state of knowledge about a subject, without any near-term expectation of commercial applications.

A

Basic Research

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6
Q

Research with the objective of achieving commercial applications.

A

Applied Research

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7
Q

Converts the results of applied research into useful commercial applications.

A

Development

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8
Q

The responsibility of a manufacturer for any injuries or damages caused by a faulty product.

A

Product Liability

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9
Q

Code that states that a product must be suitable for its intended purpose.

A

Uniform Commercial Code

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10
Q

The assessment of the environmental impact of a product or service throughout its useful life.

A

Cradle-to-grave Assessment

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11
Q

Programs that deal with products that have reached the end of their useful lives.

A

End-of-Life Programs

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12
Q

Examination of the function of parts and materials in an effort to reduce cost and/or improve product performance.

A

Value Analysis

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13
Q

Refurbishing used products by replacing worn-out or defective components.

A

Remanufacturing

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14
Q

Recovering materials for future use.

A

Recycling

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15
Q

A systematic approach to managing the series of changes a product goes through, from its conception to its end-of-life.

A

Product Life Cycle Management (PLM)

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16
Q

Extent to which a product, service, or process lacks variety.

A

Standardization

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17
Q

A strategy of producing basically standardized goods, but incorporating some degree of customization.

A

Mass Customization

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18
Q

The process of producing, but not quite completing, a product or service until customer preferences are known.

A

Delayed Differentiation

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19
Q

A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged.

A

Modular Design

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20
Q

The ability of a product, part, or system to perform its intended function under a prescribed set of conditions.

A

Reliability

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21
Q

The set of conditions under which an item’s reliability is specified.

A

Normal Operating Conditions

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22
Q

Design that results in products or services that can function over a broad range of conditions.

A

Robust Design

23
Q

An approach that integrates the “voice of the customer” into both product and service development.

A

Quality Function Development

24
Q

Bringing engineering design and manufacturing personnel together early in the design phase.

A

Concurrent Engineering

25
Q

Product design using computer graphics.

A

Computer-Aided-Design (CAD)

26
Q

The designing of products that are compatible with an organization’s capabilities.

A

Design for Manufacturing

27
Q

Design that focuses on reducing the number of parts in a product and on assembly methods and sequence.

A

Design for Assembly

28
Q

The capability of an organization to produce an item at an acceptable profit.

A

Manufacturability

29
Q

Something that is done to or for a customer.

A

Service

30
Q

The facilities, processes, and skills needed to provide a service.

A

Service Delivery System

31
Q

The combination of goods and services provided to a customer.

A

Product Bundle

32
Q

The physical resources needed to perform the service, the accompanying goods, and the explicit and implicit services included.

A

Service Package

33
Q

Designing a product that can be easily taken apart.

A

Design for Disassembly

34
Q

Product design that takes into account the ability to disassemble a used product to recover the recyclable parts.

A

Design for Recycling

35
Q

Situation in which a product, part, or system does not perform as intended.

A

Failure

36
Q

Component of the Kano Model which refers to customer requirements that have only limited effect on customer satisfaction if present, but lead to dissatisfaction if absent.

A

Basic Quality

37
Q

Component of the Kano Model which refers to customer requirements that generate satisfaction or dissatisfaction in proportion to their level of functionality and appeal.

A

Performance Quality

38
Q

Component of the Kano Model which refers to a feature or attribute that was unexpected by the customer and causes excitement.

A

Excitement Quality

39
Q

When products have a high degree of similarity in features and components, a part can be used in multiple products.

A

Component Commonality

40
Q

Begins with a choice of service strategy, which determines the nature and focus of the service, and the target market.

A

Service Design

41
Q

The first of six phases of product design and development.

A

Feasibility Analysis

42
Q

The second of six phases of product design and development.

A

Product Specifications

43
Q

The third of six phases of product design and development.

A

Process specifications.

44
Q

The fourth of six phases of product design and development.

A

Prototype Development and Design Review

45
Q

The fifth of six phases of product design and development.

A

Market Test

46
Q

The final of six phases of product design and development

A

Product Introduction and Follow-Up Evaluation

47
Q

The first of four steps of service blueprinting.

A

Establishing boundaries and determine required level of detail.

48
Q

The second of four steps of service blueprinting.

A

Identifying and determining sequence of customer/service actions/interactions.

49
Q

The third of four steps of service blueprinting.

A

Developing estimates for the time and variability of each service phase.

50
Q

The final of four steps of service blueprinting.

A

Identifying possible failure points and how to prevent or mitigate service errors.

51
Q

_____ can provide companies with comparative advantages over traditional teams. They decrease the time to market by operating on a 24-hour basis.

A

Virtual

52
Q

A method used in service design to describe and analyze a proposed service.

A

Service Blueprinting

53
Q

The central feature of Taguchi’s Approach to product design.

A

Parameter Design

OSCM 306 (5 decks)

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