Chapter 4: Product and Service Design Flashcards
The capability of an organization to produce an item at an acceptable profit.
Manufacturability
The capabililty of an organization to provide a service at an acceptable cost or profit.
Serviceability
Dismantling and inspecting a competitor’s product to discover product improvements.
Reverse Engineering
Organized efforts to increase scientific knowledge or product innovation.
Research and Development
Research with the objective of advancing the state of knowledge about a subject, without any near-term expectation of commercial applications.
Basic Research
Research with the objective of achieving commercial applications.
Applied Research
Converts the results of applied research into useful commercial applications.
Development
The responsibility of a manufacturer for any injuries or damages caused by a faulty product.
Product Liability
Code that states that a product must be suitable for its intended purpose.
Uniform Commercial Code
The assessment of the environmental impact of a product or service throughout its useful life.
Cradle-to-grave Assessment
Programs that deal with products that have reached the end of their useful lives.
End-of-Life Programs
Examination of the function of parts and materials in an effort to reduce cost and/or improve product performance.
Value Analysis
Refurbishing used products by replacing worn-out or defective components.
Remanufacturing
Recovering materials for future use.
Recycling
A systematic approach to managing the series of changes a product goes through, from its conception to its end-of-life.
Product Life Cycle Management (PLM)
Extent to which a product, service, or process lacks variety.
Standardization
A strategy of producing basically standardized goods, but incorporating some degree of customization.
Mass Customization
The process of producing, but not quite completing, a product or service until customer preferences are known.
Delayed Differentiation
A form of standardization in which component parts are grouped into modules that are easily replaced or interchanged.
Modular Design
The ability of a product, part, or system to perform its intended function under a prescribed set of conditions.
Reliability
The set of conditions under which an item’s reliability is specified.
Normal Operating Conditions
Design that results in products or services that can function over a broad range of conditions.
Robust Design
An approach that integrates the “voice of the customer” into both product and service development.
Quality Function Development
Bringing engineering design and manufacturing personnel together early in the design phase.
Concurrent Engineering
