Chapter 4: Key terms

Question 1

Affect

Answer 1

have an affect on; move emotionally

Question 2

Affective commitment

Answer 2

relates to how much a employee wants to stay at their organization. ( 1 of the 3 types of organizational commitment)

Question 3

Attitude

Answer 3

a settled way of thinking or feeling about someone or something. Typically one that is reflected in a persons behavior.

Question 4

Cognitive dissonance

Answer 4

The state of having inconsistent thoughts, beliefs, or attitudes, especially as relating to behavioral decisions and attitude change.

Question 5

Cognitive moral development

Answer 5

Moving through stages of maturity with regard to making ethical decisions.

Question 6

Continuance commitment

Answer 6

Organizational commitment based off the fact that the person can’t afford to leave.

Question 7

Emotions

Answer 7

A natural instinctive state of mind deriving from one’s circumstances, mood, or relationships with others.

Question 8

Emotional contagion

Answer 8

is the tendency for two individuals to emotionally converge.

Question 9

Ethical behavior

Answer 9

tends to be good for business and involves demonstrating respect for key moral principles that include honesty, fairness, equality, dignity, diversity and individual rights.

Question 10

Instrumental values

Answer 10

can be defined as specific methods of behavior.

Question 11

Job satisfaction

Answer 11

a feeling of fulfillment or enjoyment that a person derives from their job.

Question 12

Machiavellianism

Answer 12

a person who schemes in a Machiavellian way.

Question 13

Normative commitment

Answer 13

is the commitment of an employee towards his/her organization when they fell that they “ought” it to their organization to continue working there.

Question 14

Organizational citizenship behavior (OCB)

Answer 14

is a person’s voluntary commitment within an organization or company that is not part of his or her contractual tasks.

Question 15

Social learning

Answer 15

theory is the view that people learn by observing others

Question 16

Terminal values

Answer 16

are the goals in life that are desirable states of existence.

Question 17

Values

Answer 17

a person’s principles or standards of behavior

Question 18

Workplace deviance behavior (WDB)

Answer 18

can take the form of aggressive behavior. Common examples include sexual harassment, intimidation and showing open hostility toward co-workers. In diverse work environments, deviance may occur when employees display intolerance of co-workers of different nationalities or cultures.