Chapter 4 - Job Analysis and Job Design

Question 1

A job analysis method by which important JOB TASKS are IDENTIFIED for job success

Answer 1

Critical Incident Method

Question 2

Refers to a process of structuring organizations not around jobs but around projects that are constantly changing

(BLACKDOT)

Answer 2

Dejobbing

Question 3

Granting employees power to initiate change, thereby encouraging them to take charge of what they do

Answer 3

Employee Empowerment

Question 4

An employee contributions technique whereby work functions are structured for groups rather than for individuals and team members are given discretion in matters traditionally considered management prerogatives, such as process improvements, product or service development, and individual work assignments.

Answer 4

Employee Teams

Question 5

The process of studying and designing equipment and systems that are easy and efficient for people to use and that ensure their physical well-being

Answer 5

Ergonomics

Question 6

Flexible working hours that permit employees the option of choosing daily starting and quitting times, provided that they work a set number of hours per day

Answer 6

Flextime

Question 7

A field of study concerned with analyzing work methods and establishing time standards

Answer 7

Industrial Engineering

Question 8

A task or group of tasks performed as a routine part of one’s occupation usually in exchange for money

Answer 8

Job

Question 9

The process of obtaining information about jobs by determining their duties, tasks, or activities

Answer 9

Job Analysis

Question 10

A job design theory that purports that three psychological states: 1. Meaningfulness of the work performed 2 Responsibility for work outcomes 3. Knowledge of the results of the work performed… of a jobholder result in: Improved work performance internal motivation, and lower absenteeism and turnover

Answer 10

Job Characteristics Model

Question 11

A naturally occurring phenomenon whereby employees mold their tasks to fit their individual strengths, passions, and motives better

Answer 11

Job Crafting

Question 12

A statement of tasks duties, and responsibilities of a job performed

Answer 12

Job Description

Question 13

An outgrowth of job analysis that improves jobs through technological and human considerations in order to enhance organization efficiency and employee satisfaction

Answer 13

Job Design

Question 14

The process of adding a GREATER variety of tasks to a job

Answer 14

Job Enlargement

Question 15

Enhancing a job by adding more meaningful tasks and duties to make the work more rewarding or satisfying

Answer 15

Job Enrichment

Question 16

An approach to management development where and individual is moved through a schedule of assignments designed to give him or her a breadth of exposure to the entire operation (Cross-Functional)

Answer 16

Job Rotation

Question 17

A statement of the specific knowledge skills, and abilities of a person who is to perform a job needs

Answer 17

Job Specification

Question 18

A questionnaire identifying approximately 200 different tasks that, by means of a five-point scale, seeks to determine the degree to which different tasks are involved in performing a job

Answer 18

Position Analysis Questionnaire (PAQ)

Question 19

The process of determining what the content of a training program should be on the basis of a study of the tasks and duties involved in the job

Answer 19

Task Inventory Analysis

Question 20

Use of personal computers, networks, and other communications technology such as fax machines to do work in the home that is traditionally done in the workplace

Answer 20

Telecommuting

Question 21

A team that utilizes telecommunications technology to link team members who are geographically dispersed-often worldwide across cultures and across time zone

Answer 21

Virtual Team