Chapter 1 - The Challenge of Human Resources Management

Question 1

____ is a systematic way of bringing about and managing both organizational changes and changes on the individual level

Answer 1

Change Management

Question 2

Software that allows workers to interface and share information with one another electronically

Answer 2

Collaborative Software

Question 3

The responsibility of the firm to act in the BEST INTERESTS of the people and communities affected by its activities

Answer 3

Corporate Social Responsibility

Question 4

Planned elimination of JOBS

Answer 4

Downsizing

Question 5

The process of dismissing employees who are then hired by a leasing company (which handles ALL HR-RELATED activities) and contracting with that company to lease back the employees.

Answer 5

Employee Leasing

Question 6

The trend toward opening up foreign markets to international trade and investment

Answer 6

Globalization

Question 7

The knowledge, skills, and capabilities of individuals that have economic value to an organization

Answer 7

Human Capital

Question 8

A computerized system that provides current and accurate data for purposes of control and decision-making.

Answer 8

Human Resources Information System (HRIS)

Question 9

The process of managing HUMAN TALENT to achieve an organization’s objectives

Answer 9

Human Resources Management (HRM)

Question 10

Workers whose responsibilities extend beyond the physical execution of work to include planning, decision-making, and problem-solving

Answer 10

Knowledge Workers

Question 11

Non-HR managers who are responsible for overseeing the work of other employees

Answer 11

Line Managers

Question 12

Leveraging differences among employees to improve products and services delivered to customers

Answer 12

Managing Diversity

Question 13

The business practice of sending jobs to other countries

Answer 13

Offshoring

Question 14

Contracting outside the organization to have work done that formerly was done by internal employees

Answer 14

Outsourcing

Question 15

A situation in which an organization asks or requires employees to TAKE TIME OFF for either NO PAY or REDUCED PAY

Answer 15

Furloughing

Question 16

Change initiated to take advantage of targeted opportunities

Answer 16

Proactive Change

Question 17

Change that occurs AFTER external forces have already affected performance

Answer 17

Reactive Change

Question 18

Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed

Answer 18

Reengineering

Question 19

A process used to translate customer needs into a SET OF OPTIMAL tasks that are performed in concert with one another

Answer 19

Six Sigma

Question 20

An example of the means organizations use to modify the way they operate in order to be successful

Answer 20

1. Six Sigma Quality (3 PRINCIPLES)
   or
   Total Quality Management (TQM)
2. Reengineering
3. Downsizing
4. Outsourcing

Question 21

Six Sigma Quality (3 PRINCIPLES)

Answer 21

A set of principles and practices who core ideas include:

customer needs
doing the right thing the first time
striving for continuous improvement

Question 22

A set of principles and practices who core ideas include:

customer needs
doing the right thing the first time
striving for continuous improvement

Answer 22

Six Sigma Quality (3 PRINCIPLES)
or
Total Quality Management (TQM)