Chapter 1 - The Challenge of Human Resources Management Flashcards
____ is a systematic way of bringing about and managing both organizational changes and changes on the individual level
Change Management
Software that allows workers to interface and share information with one another electronically
Collaborative Software
The responsibility of the firm to act in the BEST INTERESTS of the people and communities affected by its activities
Corporate Social Responsibility
Planned elimination of JOBS
Downsizing
The process of dismissing employees who are then hired by a leasing company (which handles ALL HR-RELATED activities) and contracting with that company to lease back the employees.
Employee Leasing
The trend toward opening up foreign markets to international trade and investment
Globalization
The knowledge, skills, and capabilities of individuals that have economic value to an organization
Human Capital
A computerized system that provides current and accurate data for purposes of control and decision-making.
Human Resources Information System (HRIS)
The process of managing HUMAN TALENT to achieve an organization’s objectives
Human Resources Management (HRM)
Workers whose responsibilities extend beyond the physical execution of work to include planning, decision-making, and problem-solving
Knowledge Workers
Non-HR managers who are responsible for overseeing the work of other employees
Line Managers
Leveraging differences among employees to improve products and services delivered to customers
Managing Diversity
The business practice of sending jobs to other countries
Offshoring
Contracting outside the organization to have work done that formerly was done by internal employees
Outsourcing
A situation in which an organization asks or requires employees to TAKE TIME OFF for either NO PAY or REDUCED PAY
Furloughing
Change initiated to take advantage of targeted opportunities
Proactive Change
Change that occurs AFTER external forces have already affected performance
Reactive Change
Fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed
Reengineering
A process used to translate customer needs into a SET OF OPTIMAL tasks that are performed in concert with one another
Six Sigma
An example of the means organizations use to modify the way they operate in order to be successful
- Six Sigma Quality (3 PRINCIPLES)
or
Total Quality Management (TQM) - Reengineering
- Downsizing
- Outsourcing
Six Sigma Quality (3 PRINCIPLES)
A set of principles and practices who core ideas include:
customer needs
doing the right thing the first time
striving for continuous improvement
A set of principles and practices who core ideas include:
customer needs
doing the right thing the first time
striving for continuous improvement
Six Sigma Quality (3 PRINCIPLES)
or
Total Quality Management (TQM)
