Chapter 4 - E-Commerce

Question 1

Online and Digital Technologies

Answer 1

• website gives customers access to the business all the time from anywhere in the world
• customer orders can be linked to a delivery and payments systems
• internet can be used to research businesses and markets to gather business intelligence
• mobile devices such as phones, laptops and digital assistants can facilitate better communication with staff, customers and suppliers

Question 2

e-Business

Answer 2

• this refers to a business built on he use of information and communication technologies (ICT)
• help save costs, reach more customers and be able to compete orders and projects in a shorter time

Question 3

M-commerce

Answer 3

• an emerging technology is based on the use of wireless mobile devices to conduct business over a high-speed internet connections
• combination of a mobile phone, a WAP internet connections and a payment system
• issues with m-commerce:
  1. spam and scams