Chapter 4- Communications & Documentation Flashcards
Uses various communication techniques and strategies, verbal and nonverbal, to encourage patients to express how they are feeling
Therapeutic Communication
When you consider your own cultural values to be more important when you are interacting with people of a different culture
Ethnocentrism
Occurs when somebody consciously or subconsciously forces their cultural values onto someone else because they believe their values are better
Cultural imposition
Legal document used to record all aspects of the care your patient received from you.
Patient Care Report (PCR)
Collects prehospital care information for research purposes since the early 1970s
National Emergency Medical Services Information Systems (NEMSIS)
A low power portable radio that communicates through an interconnected series of repeater stations called “cells”
Cellular Telephone
An assigned frequency or frequencies that are used to carry voice and/or data communications
Channels
A special phone line that is used for specific point to point communications, also known as a hotline
Dedicated line
The recorded portion of the EMTs patient interaction, either written or electronic. This becomes part of the patients permanent medical record.
Documentation
A communication system that uses voice-over-internet-protocol (VoIP) technology to allow multiple agencies to communicate and transmit data
Interoperable communications systems
VHF and UHF channels that the FCC has designated exclusively for EMS use
MED Channels
A small computer terminal inside the ambulance that directly receives data from the dispatch center
Mobile Data Terminal (MDT)
The ability to transmit audio and data signals through the use of more than one communications channel
Multiplex
Anything that dampens or obscures the true meaning of a message
Noise
A special base station radio that receives messages and signals on one frequency and then automatically retransmits them on a second frequency
Repeater
