Chapter 4: Communication and Documentation

Question 1

Communication

Answer 1

transmission of information to another person

Question 2

Documentation

Answer 2

the written portion of an EMTs patient care

Question 3

Ethocentrism

Answer 3

when you consider your own cultural values as more important when you are interacting with people of a different culture

Question 4

Cultural imposition

Answer 4

forcing your cultural values onto your patients

Question 5

Proxemics

Answer 5

the study of space and how the distance between people affect communication

Question 6

Base station

Answer 6

any radio hardware containing a transmitter and receiver that is located in a FIXED PLACE

Question 7

Channel

Answer 7

an assigned frequency or frequencies that are used to carry voice and/or data communications

Question 8

Close-ended questions

Answer 8

questions that can be answered in SHORT or SINGLE WORD RESPONSES

Question 9

Dedicated Line

Answer 9

a special telephone line that is used for specific point-to-point communications
also known as the “hot line”

Question 10

Duplex

Answer 10

the ability to transmit and receive simultaneously

Question 11

Federal Communications Commission (FCC)

Answer 11

federal agency that has jurisdiction over interstate and international telephone and telegraph services and satellite communications, all of which may involve EMS activity

Question 12

MED channels

Answer 12

VHF and UHF channels that the FCC has designed exclusively for EMS use

Question 13

Mobile data terminals (MDT)

Answer 13

small computer terminals inside ambulances that directly receive data from the dispatch center

Question 14

Open-ended questions

Answer 14

questions for which the patient must provide detail to give an answer

Question 15

Paging

Answer 15

the use of radio signal and a voice or digital message that is transmitted to pagers or desktop monitor radios

Question 16

Patient care report (PCR)

Answer 16

the legal documentation used to record all of patient care activities

Question 17

Rapport

Answer 17

the trusting relationship you build with your patient

Question 18

Repeater

Answer 18

special base station that receives messages and signals on one frequency and then automatically re transmits them on a second frequency

Question 19

Scanner

Answer 19

a radio receiver that searches or “scans” across several frequencies until the message is complete

Question 20

Simplex

Answer 20

single-frequency radio

transmissions can only occur one direction at a time

Question 21

Standing orders

Answer 21

written documents, signed by the EMS system’s medical director, that outline specific directions, permissions, and sometimes prohibitions regarding patients care
also known as protocols

Question 22

Telemetry

Answer 22

a process in which electronic signals are converted into coded, audible signals. signals then can be transmitted by radio or telephone to a receiver with a decoder at the hospital

Question 23

Therapeutic communication

Answer 23

techniques that encourage patients to express their feelings and to achieve a positive relationship

Question 24

Trunking

Answer 24

telecommunication system that allow a computer to maximize utilization of a group of frequencies

Question 25

UHF (ultra-high frequency)

Answer 25

radio frequencies between 300-3000 MHz

Question 26

VHF (very-high frequency)

Answer 26

radio frequencies between 30-300 MHz

spectrum is divided into high and low bands