Chapter 4: Communication and Documentation

Question 1

Describe the factors and strategies to consider for therapeutic communication with patients

Question 2

Discuss the techniques of effective verbal communication

Question 3

Explain the skills that should be used to communicate with family members, bystanders, people from other agencies, and hospital personnel

Question 4

Discuss special considerations in communicating with older people, children, patients who are hard of hearing, visually impaired patients and non-English speaking patients

Question 5

Describe the use of written communications and documentation

Question 6

State the purpose of a patient care report (PCR) and the info required to complete it

Question 7

Explain the legal implications of the PCR

Question 8

Describe how to document refusal of care, including the legal implications

Question 9

Discuss state and/or local special reporting requirements, such as gunshot woudns, dog bites, and abuse

Question 10

Describe the basic principles of the various types of communication equipment used in EMS

Question 11

Describe the use of radio communications, including proper methods of initiating and terminating a radio call

Question 12

List the correct radio procedures in the following phases of a typical call: initial receipt of call, en route to call, on scene, arrival at hospital (or point of transfer), and return to service

Question 13

List the proper sequence of information to communicate in radio delivery of a pt report

Question 14

Skills

Demonstrate the techniques of successful cross-cultural communication

Question 15

Skills

Demonstrate completion of a PCR

Question 16

Skills

Demonstrate how to make a simulated concise radio transmission w dispatch