Chapter 4 Communication

Question 1

Active listening

Answer 1

Giving full attention and a concerted effort to understand the message being sent.

Question 2

Aggressive communication

Answer 2

Interacting with another in an overpowering and forceful manner to meet one’s own needs at the expense of others.

Question 3

Altered cognition

Answer 3

A decrease or lack of cognitive ability to receive, process, and send information.

Question 4

Assertive communication

Answer 4

Interaction that takes into account the feelings and needs of the receiver.

Question 5

Assertiveness

Answer 5

The ability to confidently and comfortably express thoughts and feelings are still respecting the legitimate rights of patients.

Question 6

Closed posture

Answer 6

A formal, distant stance, generally with the arms and possibly the legs tightly crossed.

Question 7

Closed question

Answer 7

Focused question that seeks a particular answer. A yes or no question.

Question 8

Communication

Answer 8

Use of words and behaviors to construct, send, and interpret messages.

Question 9

Connotative meaning

Answer 9

Reflects the individual’s perception or interpretation of a given word.

Question 10

Expressive aphasia

Answer 10

A physiological condition in which an individual is unable to communicate a desired message.

Question 11

Focusing

Answer 11

A communication technique used when more specific information is needed to accurately understand patient’s message.

Question 12

Gestures

Answer 12

Movements used to emphasize the idea being communicated.

Question 13

Jargon

Answer 13

Commonplace language or terminology unique to people in a particular work setting.

Question 14

Minimal encouragement

Answer 14

A subtle communication technique that communicates to the patient that the nurse is interested and wants to hear more.

Question 15

Non-therapeutic communication

Answer 15

Communication techniques, both verbal and non-verbal, that hinder the nurse patient relationship.

Question 16

Nonverbal communication

Answer 16

The transmission of messages without the use of words.

Question 17

One way communication

Answer 17

A structured form of communication in which the sender is in control.

Question 18

Open ended question

Answer 18

A question that does not require a specific response and allows the individual to elaborate freely on the subject.

Question 19

Open posture

Answer 19

A relaxed stance with uncrossed arms and legs facing another individual.

Question 20

Paraphrasing

Answer 20

A communication technique that involves re-stating the patient’s message in the nurse’s own words to verify that the nurse’s interpretation of the message is correct.

Question 21

passive listening

Answer 21

Receiving a message without any response or indication of understanding.

Question 22

Receive, receiver

Answer 22

The individual or individuals to whom a message is conveyed.

Question 23

Posture

Answer 23

The way that a person sits, stands and moves.

Question 24

Reflecting

Answer 24

Communication technique that assists the patient to reflect on inner feelings and thoughts rather than seeking answers or advice from someone else.

Question 25

Restating

Answer 25

Communication technique that involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey.

Question 26

Send, sender

Answer 26

The person conveying a message.

Question 27

Therapeutic communication

Answer 27

A form of communication that facilitates the formation of a positive nurse patient relationship.

Question 28

Two way communication

Answer 28

A form of communication that requires both the sender and the receiver participate equally in the interaction.

Question 29

Unassertive communication

Answer 29

A style of communication in which the sender sacrifices legitimate personal rights to meet the needs of the receiver, often resulting in feelings of resentment.

Question 30

Verbal communication

Answer 30

If one of communication that involves the use of spoken or written words or symbols.