Chapter 4: Communicating For Success

Question 1

Which of the following is not one of the golden rules of human relations?

A.)communicate from your head and problem-solving your heart
B.) see what happens when you asked for help instead of just reacting
C.) build shared goals by being a team player
D.) being right is different from acting righteous

Answer 1

A.)communicate from your head and problem-solving your heart

Question 2

How much time is it recommended that you set aside for the client consultation?

A.) 15-20 minutes
B.) 3-5 minutes
C.) 5-15 minutes
D.) 30 minutes

Answer 2

C.) 5-15 minutes

Question 3

When using the 10 step consultation method what should you do next after discussing the clients personal preferences?

A.) analyze the clients hands and fingertips
B.) have her look through photos and point out finish looks she likes
C.) make some style suggestions
D.) review the consultation form she filled out

Answer 3

A.) analyze the clients hands and fingertips

Question 4

Into situations beyond your control and your ability to ______ in the face of challenges are critical to be successful in a people profession.

A.) stand up
B.) communicate
C.) control fear
D.) remain assertive

Answer 4

D.) remain assertive

Question 5

What fundamental factor in human relations involves a person sense of ______.

A.) security
B.) success
C.) accomplishment
D.) purpose

Answer 5

A.) security

Question 6

Clients are coming to you for services and paying for your expertise which means you need to ______ every time they come see you

A.) court them
B.) change them
C.) challenge them
D.) assume their loyalty

Answer 6

A.) court them