Chapter 2: Life Skills

Question 1

The ability to deal with difficult clients, coworkers, and even friends comes from having ________

A.) positive goals
B.) assertiveness skills
C.) average communication skills
D.) well-developed life skills

Answer 1

D.) well developed life skills

Question 2

________ involves knowing what you want to achieve and keeping yourself on track so that you do eventually achieve your goal

A.) self-management
B.) personal desire
C.) personal motivation
D.) self-indulgence

Answer 2

A.) self-management

Question 3

How long should your mission statement be?

A.) a brief summary
B.) 1-2 sentences
C.) 1-2 paragraphs
D.) 1-2 pages

Answer 3

B.) 1-2 sentences

Question 4

When you practice deep breathing, how many breaths does it typically take to restore your balance?

A.) just one
B.) 2-3
C.) 5-10
D.) 15-20

Answer 4

C.) 5-10

Question 5

Practicing ethics in the salon every day is manifested by being ________, courteous, and sincere

A.) timely
B.) happy
C.) hygienic
D.) honest

Answer 5

D.) honest

Question 6

To be truly helpful to others, you must remember to take time every single day to ________.

A.) take care of yourself
B.) practice your skills
C.) revise your schedule
D.) reexamine your goals

Answer 6

A.) take care of yourself

Question 7

In order to help people understand your position, it can be a good thing to be ________.

A.) aggressive
B.) assertive
C.) antagonistic
D.) a procrastinator

Answer 7

B.) assertive

Question 8

Learning how to handle confrontation and being able to share how you feel without going overboard are indicators of ________.

A.) talent
B.) creativity
C.) maturity
D.) perseverance

Answer 8

C.) maturity

Question 9

Sensitivity is a combination of understanding, empathy, and ________.

A.) pity
B.) acceptance
C.) sympathy
D.) willingness

Answer 9

B.) acceptance