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chapter 3 OB > Chapter 4 > Flashcards

Chapter 4 Flashcards

1
Q

Affect

A

Range of feelings in the forms of emotions and moods that people experience.

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2
Q

Emotions

A

Strong positive or negative feelings discrete towards something to someone.

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3
Q

Emotional intelligence

A

Ability to understand emotions and manage relationships effectivelly.

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4
Q

Self awareness

A

Ability to understand our emotions and their impact on us and others.

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5
Q

Social awareness

A

Ability to empathize and understand the emotion of others.

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6
Q

Self management

A

Ability to think before acting.

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7
Q

Relationship management

A

Ability to establish rapport with others to build good relationships.

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8
Q

Emotional intelligence competencies

A

Self awareness, social awareness, self management and relationship management.

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9
Q

Six major types of emotions

A

Anger, fear, joy, love, sadness and surprise.

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10
Q

Self conscious emotions

A

Arise from internal sources.

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11
Q

Social emotions

A

Derive from external sources.

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12
Q

Moods

A

Generalized positive and negative feelings or state of mind that may persist for some time.

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13
Q

Emotion and mood contagion

A

Is the spillover of ones’s emotions and mood onto others.`

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14
Q

Emotional labour

A

Situation in which a person displays organizationally desired emotions in a job.

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15
Q

Emotional dissonance

A

Inconsistency between emotions we feel and those we try to project.

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16
Q

Cognitive empathy

A

Ability to know how others are viewing things.

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17
Q

Emotional empathy

A

Ability to feel what the other person is experiencing in a situation.

18
Q

Display rules

A

Degree to which it is appropriate to display emotions.

19
Q

Affective events theory (AET)

A

How emotions and moods end up influencing human behaviour in organizations.

20
Q

Attitude

A

Predisposition to respond positively or negatively to someone or something.

21
Q

3 components of attitude

A

Cognitive component, affective component and behavioural component.

22
Q

Cognitive component

A

Reflects underlying beliefs, opinions, knowledge or information a person possesses.

23
Q

Affective component

A

Specific feeling regarding the personal impact of the conditions of the cognitive component.

24
Q

Behavioural component

A

Intention to behave in certain way based on the affect in ones attitude.

25
Q

Cognitive dissonance

A

Inconsistency between one’s attitudes and behaviour.

26
Q

To reduce or eliminate cognitive dissonance

A

Change underlying attitude, change future behaviour or develop new ways of explaining the inconsistency.

27
Q

Job satisfaction

A

Is the degree to which an individual feels positive or negative about a job.

28
Q

Job involvement

A

Extent to which an individual is dedicated to a job.

29
Q

Organizational commitment

A

Sense of loyalty an individual has to the organization.

30
Q

Organizational identification

A

Extent to which a person identifies with his membership organization.

31
Q

Employee engagement

A

Connection with the organization and passion for one’s job.

32
Q

Components of job satisfaction

A

The work itself, quality of supervision, relationships with co-workers, promotion opportunities and pay.

33
Q

How job satisfaction influences work behaviour (5 consequences)

A

Physical withdrawal, psychological withdrawal, organizational citizenship, counterproductive work behaviour and work-home spillover.

34
Q

Physical withdrawal

A

Workers who are more satisfied with their jobs are absent less often than those who are dissatisfied.

35
Q

Psychological withdrawal

A

Shows up as day-dreaming, cyber-loafing via internet surfing and excessive socializing.

36
Q

Organizational citizenship

A

A person who is a good organizational citizen does extra things that help others- Interpersonal OCBs- or advance the organization as a whole-organizational OCBs-

37
Q

Counterproductive behaviour

A

Intentionally disrupt relationships or performance at work.

38
Q

Workplace bullying

A

One person acting in an abusive, intimidating or violent manner toward another on a continuing basis.

39
Q

Work home spill over

A

Job satisfaction can spill over to influence how we feel at home as represented by emotions and moods.

40
Q

At home affect

A

How we feel at home as represented by emotions and moods.

41
Q

Causality of satisfaction-performance relationship

A

1) Job satisfaction causes performance
2) Performance causes job satisfaction
3) Job satisfaction and performance influence one another.

chapter 3 OB (2 decks)

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