Chapter 4

Question 1

What are three conditions to look for to catch problems before they become to severe.

Answer 1

1. The moment a conversation becomes crucial
2. Signs that others don’t feel safe. (Fight or flight)
3. Your own style under stress.

Question 2

If you go into a tough conversation without be conscious of being in the “danger zone”, what can happen?

Answer 2

You can get sucked into the silly games before you knew what happened.

Question 3

What type of sign should you look for in yourself to recognize a conversation has become crucial?

Answer 3

Physical signs:

Emotional signs

Behavioral signs

Question 4

If you fear others are not buying into your ideas you may

Answer 4

Start pushing too hard.

Question 5

When you fear you may be harmed in some way by a conversation you may

Answer 5

Withdrawing or holding back from the conversation.

Question 6

What happens if you make a conversation feel safe?

Answer 6

You can talk and people will listen.

You can hear almost anything and not become defensive.

Question 7

When people start to feel unsafe, it’s normally not die to the content of your message, but rather the

Answer 7

Condition of the conversation.