Ch 1 Flashcards
1
Q
What is a crucial conversation
A
A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong.
2
Q
How do we act in “self defeating ways”?
A
By acting in a way that provokes another negative behavior.
3
Q
A key skill of leaders, teammates, parents, and loved ones.
A
The capacity to skillfully address emotional and politically risky issues.
4
Q
Define a crucial moment
A
A moment when someone’s actions disproportionately affect key performance indicators.
5
Q
What is meant by the phrase “silence kills”?
A
The act of remaining silent during a crucial moment.
